Senior Technician, Field Service

Dell
Colorado, United States
Workplace: RemoteFull timeUSD 52,275 - 67,650 annuallyFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer service","Communication","Organizational skills","Prioritization","Independent work"]

Provide customer site operations support for IT order fulfillment across the device lifecycle, including provisioning, redeployment, asset disposal, moves, and configuration changes. Install, configure, integrate, maintain, troubleshoot, and repair company and multi-vendor systems (hardware, software, networking, and operating systems). Validate requirements, manage and prioritize requests with proactive updates, maintain accurate records, and collaborate with internal teams to drive continuous improvement and process optimization.

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FursaFursa
Dell
Dell
3 days ago

Senior Technician, Field Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Provide customer site operations support for IT order fulfillment across the device lifecycle, including provisioning, redeployment, asset disposal, moves, and configuration changes. Install, configure, integrate, maintain, troubleshoot, and repair company and multi-vendor systems (hardware, software, networking, and operating systems). Validate requirements, manage and prioritize requests with proactive updates, maintain accurate records, and collaborate with internal teams to drive continuous improvement and process optimization.
Location: Colorado, United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Review and follow work instructions, scripts, and documentation while validating customer requirements for accuracy and completeness.
  • •Manage and prioritize multiple customer requests, providing proactive communication and timely status updates.
  • •Evaluate service requests, recommend cost-effective solutions, and escalate complex issues as needed.
  • •Maintain accurate customer and request records to support reporting, analysis, and operational effectiveness.
  • •Collaborate with internal teams to deliver customer solutions while driving continuous improvement and process optimization.

Pay and Benefits

Salary: USD 52,275 - 67,650 annually

Key Requirements

  • •Professional, customer-focused approach with a strong work ethic and commitment to service excellence.
  • •Excellent verbal and written communication skills, with the ability to build effective customer relationships.
  • •Strong organizational, prioritization, and time management skills in fast-paced environments.
  • •Self-motivated and able to work independently with minimal supervision.
  • •Technical proficiency with PC hardware, peripherals, and internet-based tools (Dell hardware experience preferred).
Skills:Customer serviceCommunicationOrganizational skillsPrioritizationIndependent work
Languages:English
Tech Stack:PC hardwareInternet-based tools

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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