Wasl

1 week ago

Guest Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Deliver a warm, seamless guest journey from arrival to departure, managing the hostess desk, guest engagement, and front-of-house flow. Handle reservations and confirmations (including special requests) using SevenRooms, coordinate seating and waitlists, and maintain accurate VIP and guest records. Monitor guest feedback on platforms like TripAdvisor, Google Reviews, and Hoick, support service recovery, and promote events and upsell premium experiences in collaboration with Marketing.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Entry level

Key Responsibilities

•Provide exceptional welcomes and personalised guest service from arrival to departure, representing Dubai Golf standards.
•Manage reservations, confirmations, special requests, and guest preferences; coordinate seating and waitlists during service.
•Monitor guest feedback on TripAdvisor, Google Reviews, Hoick, and support professional review response and service recovery.
•Maintain and update guest databases, VIP lists, and reservation notes; handle VIP, member, and regular guest relationship management.
•Support revenue and engagement by promoting events, upselling experiences, and collaborating with Marketing on campaigns and activations.

Key Requirements

•Diploma or certificate in Hospitality, Tourism, or a related field.
•Minimum 1–2 years of experience in guest relations, reservations, or F&B service.
•Strong command of English (verbal and written); additional languages are an advantage.
•Experience using reservation systems such as SevenRooms (or similar).
•Excellent communication and interpersonal skills with a warm, confident approach, plus strong organisational and attention-to-detail skills.

Experience:1-2 yearsHospitalityTourismFood and beverage

Education:Certification / Diploma in Hospitality, Tourism (or related field)

Skills:CommunicationInterpersonal skillsOrganisational skillsMultitaskingProblem-solving

Languages:English

Tech Stack:SevenRoomsWhatsAppTripAdvisorGoogle ReviewsHoickViya App

Company Brief

Wasl

Wasl is a Dubai-based real estate developer and asset manager owning, developing and managing residential, commercial, retail, logistics and hospitality properties across the Emirate, focused on long-term property management and urban development.

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 2008

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Wasl

1 week ago

Guest Relations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Entry level

Key Responsibilities

•Provide exceptional welcomes and personalised guest service from arrival to departure, representing Dubai Golf standards.
•Manage reservations, confirmations, special requests, and guest preferences; coordinate seating and waitlists during service.
•Monitor guest feedback on TripAdvisor, Google Reviews, Hoick, and support professional review response and service recovery.
•Maintain and update guest databases, VIP lists, and reservation notes; handle VIP, member, and regular guest relationship management.
•Support revenue and engagement by promoting events, upselling experiences, and collaborating with Marketing on campaigns and activations.

Key Requirements

•Diploma or certificate in Hospitality, Tourism, or a related field.
•Minimum 1–2 years of experience in guest relations, reservations, or F&B service.
•Strong command of English (verbal and written); additional languages are an advantage.
•Experience using reservation systems such as SevenRooms (or similar).
•Excellent communication and interpersonal skills with a warm, confident approach, plus strong organisational and attention-to-detail skills.

Experience:1-2 yearsHospitalityTourismFood and beverage

Education:Certification / Diploma in Hospitality, Tourism (or related field)

Skills:CommunicationInterpersonal skillsOrganisational skillsMultitaskingProblem-solving

Languages:English

Tech Stack:SevenRoomsWhatsAppTripAdvisorGoogle ReviewsHoickViya App

Company Brief

Wasl

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 2008

Website LinkedIn