Customer Success Manager

Mozn
Riyadh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Strategic thinking","Stakeholder management","Executive communication","Risk management","Mentorship"]

Own the end-to-end customer journey for strategic enterprise accounts, ensuring customer health, adoption, satisfaction, and retention. You’ll lead structured health reviews and Executive Business Reviews, monitor KPIs like TTFV and CSAT/NPS, mitigate churn risk, and drive deeper adoption of FOCAL. Partner with Sales on expansion opportunities and contribute to case studies, while mentoring junior CSMs and improving customer success processes.

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FursaFursa
Mozn
Mozn
21 hours ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey for strategic enterprise accounts, ensuring customer health, adoption, satisfaction, and retention. You’ll lead structured health reviews and Executive Business Reviews, monitor KPIs like TTFV and CSAT/NPS, mitigate churn risk, and drive deeper adoption of FOCAL. Partner with Sales on expansion opportunities and contribute to case studies, while mentoring junior CSMs and improving customer success processes.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the customer relationship post-signature through adoption, growth, and maturity.
  • •Serve as primary operational point of contact and develop customer success plans aligned to business and regulatory objectives.
  • •Lead cadence calls, health reviews, and Executive Business Reviews.
  • •Monitor customer health KPIs, identify churn risks, escalate issues, and ensure no-surprise renewals.
  • •Drive FOCAL adoption and value realization, identify expansion signals, and mentor junior CSMs while improving processes and tooling.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •5–8+ years of experience in Customer Success or strategic account management.
  • •Experience managing complex, enterprise, or regulated customers.
  • •Strong stakeholder management and executive communication skills.
  • •Proven ability to manage risk, adoption, and customer outcomes.
  • •Advanced experience with Salesforce and CS tooling.
Experience:5+ yearsEnterpriseRegulated customers
Skills:Strategic thinkingStakeholder managementExecutive communicationRisk managementMentorship
Tech Stack:Salesforce

Eligibility

Nationality:Saudi National

Company Brief

Mozn
Builds enterprise AI products and data platforms that help organizations automate decision-making, improve risk management, and extract insights from large datasets. The company focuses on applied machine learning for regulated and data-intensive industries.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2017
WebsiteLinkedIn