Inside Sales Technical Support (m/f/d)

Emerson
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Communication","Customer orientation","Teamwork","Structured work","Reliability"]

Serve as the technical inside sales point of contact by advising customers by phone and creating technically sound quotations based on customer requests. You clarify technical requirements for customer orders in coordination with internal specialists, support outside sales and internal customers, and manage follow-up and offer tracking. You also resolve customer order technical data and maintain the item master while participating in customer meetings.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emerson
Emerson
1 month ago

Inside Sales Technical Support (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the technical inside sales point of contact by advising customers by phone and creating technically sound quotations based on customer requests. You clarify technical requirements for customer orders in coordination with internal specialists, support outside sales and internal customers, and manage follow-up and offer tracking. You also resolve customer order technical data and maintain the item master while participating in customer meetings.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide phone-based customer consultation and act as a customer contact for technical order and quotation clarification.
  • •Create and send offers based on customer inquiries, including pricing, delivery times, and availability.
  • •Clarify technical data for customer orders and translate requirements into offers in close coordination with specialist departments.
  • •Support outside sales/internal customers with technical support and handle offer tracking with customers.
  • •Maintain the item master and participate in customer meetings as needed.

Pay and Benefits

Perks:Bike LeasingEap SupportCanteenFresh FruitFree DrinksInsurance

Key Requirements

  • •Technical training with further education to technician (e.g., mechanical engineering) or commercial training with further education to technical business specialist.
  • •Experience in selling technical products through work experience or internships.
  • •German at a negotiation-proof level, plus good English skills in speaking and writing.
  • •Strong MS Office skills.
  • •Experience with ERP systems (e.g., SAP or Oracle).
Experience:Technical productsERP
Education:Certification / Diploma
Skills:CommunicationCustomer orientationTeamworkStructured workReliability
Languages:GermanEnglish
Tech Stack:MS OfficeERPSAPOracle

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn