Customer Success Manager

Juicebox
San Francisco, United States
Workplace: OnsiteFull timeUSD 140,000 - 220,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Problem-solving","Collaboration","Customer-centric"]

Onboard new Juicebox customers, ensure their success, and drive renewals. Build renewal processes, create and maintain knowledge-base guides, resolve ongoing customer issues, and collaborate with Sales to expand accounts while providing product feedback to Engineering and Product. Ideal candidates understand recruiting processes, are highly organized, and have a product-minded approach, with SF relocation readiness.

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FursaFursa
Juicebox
Juicebox
1 year ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Onboard new Juicebox customers, ensure their success, and drive renewals. Build renewal processes, create and maintain knowledge-base guides, resolve ongoing customer issues, and collaborate with Sales to expand accounts while providing product feedback to Engineering and Product. Ideal candidates understand recruiting processes, are highly organized, and have a product-minded approach, with SF relocation readiness.
Location: San Francisco, United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard new customers to Juicebox and ensure they succeed
  • •Build out our renewal processes
  • •Create guides on best practices and update our Knowledge Base
  • •Resolve on-going customer issues, acting as true partner for them
  • •Collaborate with the Sales team to expand customer accounts

Pay and Benefits

Salary: USD 140,000 - 220,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionMeal Allowance

Key Requirements

  • •Deep understanding of recruiting processes and challenges
  • •Very organized, ability to manage a high number of ongoing customer threads
  • •Product-mindset
  • •Located in or willing to relocate to SF (in-person 5 days a week)
  • •Nice to have: Experience as a recruiter or sourcer
Experience:SaaSAI
Skills:CommunicationOrganizationProblem-solvingCollaborationCustomer-centric
Languages:English

Company Brief

Juicebox
Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.
Industry: HR Tech
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedIn