Café Ambassador - Chinatown

Discover Financial
Washington
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Flexibility","Customer focus"]

Serve as the face of Capital One’s mission inside the café, welcoming guests and guiding them through digital banking tools. Proactively connect with customers, advocate for their needs, and help resolve questions or escalated issues in line with compliance requirements. Host local events that promote financial health, maintain a supportive inclusive environment, and adapt to a flexible schedule while staying engaged throughout the day.

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Discover Financial
Discover Financial
3 days ago

Café Ambassador - Chinatown

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the face of Capital One’s mission inside the café, welcoming guests and guiding them through digital banking tools. Proactively connect with customers, advocate for their needs, and help resolve questions or escalated issues in line with compliance requirements. Host local events that promote financial health, maintain a supportive inclusive environment, and adapt to a flexible schedule while staying engaged throughout the day.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with café guests in a high-energy community environment and serve as a guide to digital banking.
  • •Share the value of Capital One products and services through conversation, without sales quotas or high-pressure tactics.
  • •Help customers master mobile tools and troubleshoot digital banking challenges.
  • •Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements.
  • •Host and support local events that promote financial health and foster a supportive, inclusive guest experience.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveEducation AssistancePaid ParentalChildcareElder CareFlexible Spending

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Available for a flexible schedule, including nights, weekends, and holidays.
  • •Ability to attend required training sessions.
  • •Proficient in G-Suite and strong written and oral communication skills.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingDe-escalationAttention to detailFlexibilityCustomer focus
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn