Linux Technical Support Specialist

Motorola Solutions
Penang
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Customer-first mentality","Problem-solving","Troubleshooting","Communication","Self-starter"]

Provide phone, chat, and remote support to resolve or escalate critical customer issues for Motorola Solutions—primarily focused on Silent Sentinel products. You’ll troubleshoot hardware, software, and systems, document case details in a case management system, and deliver an exceptional customer experience while prioritizing inbound calls, live chat, emails, and repairs. Collaborate with regional/global support teams and participate in after-hours and weekend emergency coverage.

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Motorola Solutions
Motorola Solutions
2 hours ago

Linux Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide phone, chat, and remote support to resolve or escalate critical customer issues for Motorola Solutions—primarily focused on Silent Sentinel products. You’ll troubleshoot hardware, software, and systems, document case details in a case management system, and deliver an exceptional customer experience while prioritizing inbound calls, live chat, emails, and repairs. Collaborate with regional/global support teams and participate in after-hours and weekend emergency coverage.
Location: Penang
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Maintain a strong understanding of Motorola Solutions software and products with primary focus on Silent Sentinel products.
  • •Troubleshoot Motorola Solutions hardware, software, and systems via phone, chat, and remote support.
  • •Document software, hardware, and network information concisely in a case management system.
  • •Deliver exceptional customer experience during calls, emails, chat, and escalations.
  • •Prioritize and manage inbound calls, existing cases, live chat, email requests, and repairs, with after-hours/weekend emergency on-call support.

Key Requirements

  • •2+ years of technical support experience in areas such as video surveillance, access control, telecom, cloud software, enterprise hardware, or IT service desks.
  • •Experience with Linux operating systems and practical troubleshooting of installed, configured, and problem environments.
  • •Familiarity with video surveillance cameras and ONVIF protocol or video streaming services.
  • •Experience with CRM platforms (1+ years) and Knowledge-Centered Service (KCS) methodology.
  • •Technical degree preferred, with certifications such as CCNA, MCSA, or CompTIA A+.
Experience:2+ yearsVideo surveillanceAccess controlTelecomCloud softwareEnterprise hardwareIT service desk
Skills:Customer-first mentalityProblem-solvingTroubleshootingCommunicationSelf-starter
Certifications:CCNAMCSACompTIA A+
Languages:English
Tech Stack:LinuxSilent SentinelCase management systemCRMKnowledge-Centered Service (KCS)ONVIFVideo streaming servicesVideo surveillance cameras

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
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