Enterprise Account Manager (London)

Replit
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Problem-solving","Time management","Customer-centric","Consultative selling"]

Enterprise Account Manager who will own relationships with a portfolio of London-based customers, driving retention, expansion, and customer success for a SaaS/developer tools platform. You’ll lead onboarding, guide customers through AI-enabled feature sets, manage renewals and expansion opportunities, maintain health scores in Hubspot, and relay customer feedback to shape product and support, all while collaborating with GTM teams.

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FursaFursa
Replit
Replit
3 months ago

Enterprise Account Manager (London)

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Last checked: 4 hours agoStatus: Live

Job Summary

Enterprise Account Manager who will own relationships with a portfolio of London-based customers, driving retention, expansion, and customer success for a SaaS/developer tools platform. You’ll lead onboarding, guide customers through AI-enabled feature sets, manage renewals and expansion opportunities, maintain health scores in Hubspot, and relay customer feedback to shape product and support, all while collaborating with GTM teams.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention.
  • •Champion customer success by helping businesses realize the transformative potential of AI-powered software creation.
  • •Lead onboarding programs that accelerate customer time-to-value and platform adoption.
  • •Guide customers through Replit's evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools.
  • •Execute renewal processes with a focus on expansion and long-term partnership development

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kCommuter BenefitsWellness StipendEquity

Key Requirements

  • •5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools
  • •Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
  • •Proven track record of meeting or exceeding renewal and expansion revenue targets
  • •Experience managing customer relationships from onboarding through renewal and expansion
  • •Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Experience:5-7 yearsSaaSDeveloper toolsAI
Skills:CommunicationProblem-solvingTime managementCustomer-centricConsultative selling
Languages:English
Tech Stack:HubspotCRMZoomInfoLinkedIn Sales NavigatorHashboardHex

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn