Senior Client Success Manager

Pelago
United States
Workplace: OnsiteFull timeUSD 140,000 - 155,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship building","Problem-solving","Consultative communication","Attention to detail","Cross-functional collaboration"]

Own a portfolio of strategic, enterprise clients and drive outcomes from point of sale through renewal. Build strong relationships with senior stakeholders, translate Pelago’s AI-enabled care model into plain-language narratives, and drive program adoption, member engagement, retention, and expansion. Lead end-to-end renewal management, identify risks early, escalate and collaborate cross-functionally to resolve client issues, and partner with Growth Marketing and Sales to improve results and revenue.

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FursaFursa
Pelago
Pelago
1 month ago

Senior Client Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of strategic, enterprise clients and drive outcomes from point of sale through renewal. Build strong relationships with senior stakeholders, translate Pelago’s AI-enabled care model into plain-language narratives, and drive program adoption, member engagement, retention, and expansion. Lead end-to-end renewal management, identify risks early, escalate and collaborate cross-functionally to resolve client issues, and partner with Growth Marketing and Sales to improve results and revenue.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain effective relationships with key stakeholders, senior executives, and decision makers across enterprise clients.
  • •Deliver consultative recommendations to increase member engagement, enhance program results, and improve client satisfaction.
  • •Manage end-to-end renewal for an assigned client portfolio and identify expansion opportunities, including cross-sell into the broader solution portfolio.
  • •Develop and deliver metrics and business reviews aligned to each client’s goals, providing actionable insights through regular meetings.
  • •Lead cross-functional issue management and escalations with teams including Client Implementation, Clinical Operations, Product, and Sales.

Pay and Benefits

Salary: USD 140,000 - 155,000 annually
Equity and Bonus:Equity

Key Requirements

  • •7+ years of experience in Client Success or Account Management in a digital health, healthcare, wellness, benefits, or SaaS environment.
  • •Experience managing strategic, enterprise accounts and working closely with C-level/SVP-level executives.
  • •Comfort operating in an AI-enabled product environment and explaining how AI supports (not replaces) clinical care to employer stakeholders.
  • •Proven, measurable success running client renewal and expansion efforts.
  • •Strong communication, presentation, storytelling, and consultative relationship-building skills.
Experience:Digital healthHealthcareWellnessBenefitsSaaS
Skills:Relationship buildingProblem-solvingConsultative communicationAttention to detailCross-functional collaboration
Languages:English
Tech Stack:AI

Company Brief

Pelago
Pelago develops mobile-first software and services that help local businesses connect with customers, manage bookings and loyalty, and run commerce or marketing programs through integrated digital experiences and merchant-facing tools.
Industry: SaaS
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