L2 Support Specialist

NTT
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Collaboration","Communication","Technical feedback"]

Provide L2-level application support for product servers and client systems in CDMX, performing detailed issue analysis and troubleshooting. Help with code fixes, rigorous testing, and continual performance improvements. Conduct thorough RCA for production incidents and implement corrective actions, while collaborating with global team members and providing technical feedback to development teams.

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FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2-level application support for product servers and client systems in CDMX, performing detailed issue analysis and troubleshooting. Help with code fixes, rigorous testing, and continual performance improvements. Conduct thorough RCA for production incidents and implement corrective actions, while collaborating with global team members and providing technical feedback to development teams.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Actively support resolution of L2 issues with detailed analysis
  • •Help with code fixes and rigorous testing as required
  • •Support product servers and clients on cutting-edge platforms
  • •Perform detailed RCA of production issues and implement corrective actions
  • •Contribute to continuous improvement and continuous delivery, enhancing application performance

Key Requirements

  • •3+ years of relevant experience in application maintenance and support
  • •Knowledge of Unix and SQL
  • •Knowledge of programming language—preferably Java
  • •Experience with scripting languages
  • •Strong collaboration and communication skills in a global environment
Experience:3+ years
Skills:CollaborationCommunicationTechnical feedback
Tech Stack:UnixSQLJavaScripting languages

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn