Customer Success Manager, Small Group

Elation Health
United States
Workplace: RemoteFull timeUSD 80,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Adaptability","Coachability","Customer empathy","Problem-solving"]

Engage, retain, and grow small to mid-tier healthcare practices by running AI-driven, low-touch customer engagement and feature-adoption campaigns. Monitor customer health dashboards and act on AI-generated insights to flag at-risk accounts and expansion opportunities. Serve as the primary point of contact for inquiries, manage upsell/cross-sell pipelines, and own contract renewals to drive retention and ongoing value.

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FursaFursa
Elation Health
Elation Health
2 months ago

Customer Success Manager, Small Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Engage, retain, and grow small to mid-tier healthcare practices by running AI-driven, low-touch customer engagement and feature-adoption campaigns. Monitor customer health dashboards and act on AI-generated insights to flag at-risk accounts and expansion opportunities. Serve as the primary point of contact for inquiries, manage upsell/cross-sell pipelines, and own contract renewals to drive retention and ongoing value.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Execute and optimize growth, retention, and feature-adoption campaigns for small group accounts using multi-channel digital tools.
  • •Monitor customer health dashboards and use AI-generated insights to proactively flag at-risk or growth-ready accounts.
  • •Act as the primary point of contact for customer inquiries, responding to basic questions and routing complex issues.
  • •Manage upsell and cross-sell pipeline opportunities and promote new features through digital nudges and targeted messaging.
  • •Own contract renewal processes and track key metrics (Retention, Expansion, Adoption) to measure impact.

Pay and Benefits

Salary: USD 80,000 - 105,000 annually

Key Requirements

  • •2+ years of experience in customer success or customer-facing growth roles in healthcare SaaS or RCM platforms.
  • •Interest in healthcare SaaS, digital health, or health operations.
  • •Experience or interest in CRM tools (e.g., Salesforce, HubSpot) and campaign/digital tools.
  • •Comfort promoting new features and adoption messages via campaigns or digital nudges.
  • •Willingness to learn AI platforms for lifecycle engagement.
Experience:2+ yearsHealthcare SaaSRCMDigital health
Skills:CommunicationAdaptabilityCoachabilityCustomer empathyProblem-solving
Languages:English
Tech Stack:SalesforceHubSpotCRMCampaign platformsAI platformsCustomer health dashboards

Company Brief

Elation Health
Builds electronic health record (EHR) and practice management software for primary care teams, focusing on clinician workflow, longitudinal patient records, telehealth, and care coordination to improve value-based primary care delivery.
Industry: HealthTech
Headquarters: San Francisco, United States
Founded: 2010
WebsiteLinkedIn