Coll & Default Strat Prof

Citizens Bank
United States
Workplace: HybridFull timeUSD 74,000 - 104,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Critical thinking","Problem-solving","Organizational skills","Communication","Presentation skills","Project management"]

Oversee QA/QC, quality control, reporting, analytics, and loss analysis for Home Mortgage Default Claims Operations. Conduct complex operational, financial, investor, insurer, and regulatory analysis to identify trends, risks, control weaknesses, and improvement opportunities. Partner with Default Claims, Default Cash Operations, Investor Reporting, Loss Mitigation, Foreclosure, Bankruptcy, Risk, Compliance, Audit, and Technology teams to deliver performance reporting, oversight, root-cause insights, and data-driven recommendations that support compliance and operational effectiveness.

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Citizens Bank
Citizens Bank
3 days ago

Coll & Default Strat Prof

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Last checked: 7 hours agoStatus: Live

Job Summary

Oversee QA/QC, quality control, reporting, analytics, and loss analysis for Home Mortgage Default Claims Operations. Conduct complex operational, financial, investor, insurer, and regulatory analysis to identify trends, risks, control weaknesses, and improvement opportunities. Partner with Default Claims, Default Cash Operations, Investor Reporting, Loss Mitigation, Foreclosure, Bankruptcy, Risk, Compliance, Audit, and Technology teams to deliver performance reporting, oversight, root-cause insights, and data-driven recommendations that support compliance and operational effectiveness.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Perform QA/QC reviews to ensure claim accuracy, compliance, timeliness, and operational effectiveness.
  • •Develop and maintain quality metrics, scorecards, monitoring tools, and oversight reporting.
  • •Conduct loss and recovery analysis for investor, insurer, agency, and mortgage insurance claims, including curtailments, denials, and recovery opportunities.
  • •Create and maintain weekly, monthly, quarterly, and ad hoc operational and executive reporting (dashboards, KPIs, SLA and aging/exception reporting).
  • •Support operational, risk, and regulatory needs including SLA/policy adherence, audit readiness, remediation, and control testing.

Pay and Benefits

Salary: USD 74,000 - 104,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveWellness Stipend

Key Requirements

  • •Minimum 5 years of mortgage servicing operations experience.
  • •Experience in Default Claims, Reporting & Analytics, QA/QC, Loss Analysis, Investor Reporting, or Default Servicing Operations.
  • •Strong knowledge of Foreclosure, Loss Mitigation, Bankruptcy, Collections, Claims, and investor/insurer servicing requirements.
  • •Proficiency in MSP, LoanSphere Claims, investor portals, and other mortgage servicing systems.
  • •Advanced analytical, critical-thinking, and problem-solving skills with experience developing dashboards, KPIs, and executive reporting.
Experience:5+ yearsMortgage servicingMortgage operationsDefault servicingForeclosureLoss mitigation
Education:Bachelor's
Skills:Analytical thinkingCritical thinkingProblem-solvingOrganizational skillsCommunicationPresentation skillsProject management
Tech Stack:MSPLoanSphere ClaimsInvestor portalsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website