Servicing Ops Sr Specialist

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Analytical","Organizational","Problem-solving","Independent work","Mentoring"]

Serve as a subject matter expert in servicing operations for Consumer Deposit and Savings products. Resolve complex customer account maintenance requests, escalate and guide less experienced team members, and perform quality control on manual and automated maintenance. Monitor workflow prioritization, productivity, and service levels while maintaining compliance with policies and regulatory requirements. Use data and reporting to identify trends and drive process improvements in partnership with Risk, Compliance, Technology, and other teams.

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FursaFursa
Citizens Bank
Citizens Bank
1 week ago

Servicing Ops Sr Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a subject matter expert in servicing operations for Consumer Deposit and Savings products. Resolve complex customer account maintenance requests, escalate and guide less experienced team members, and perform quality control on manual and automated maintenance. Monitor workflow prioritization, productivity, and service levels while maintaining compliance with policies and regulatory requirements. Use data and reporting to identify trends and drive process improvements in partnership with Risk, Compliance, Technology, and other teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Process and resolve complex customer account maintenance and servicing requests using advanced knowledge of products, systems, and procedures.
  • •Escalate and act as a subject matter expert for less experienced team members, providing guidance and informal mentoring.
  • •Perform quality control reviews of manual and automated (AI/BOT) maintenance to ensure accuracy and adherence to procedures.
  • •Support daily workflow prioritization and help monitor productivity, service levels, and quality to meet operational goals.
  • •Maintain a strong control environment by ensuring compliance with policies, procedures, and regulatory requirements.

Key Requirements

  • •Experience in banking operations, loan servicing, deposit operations, or a related environment.
  • •Handle complex or escalated servicing requests with a high degree of accuracy.
  • •Knowledge of operational risk, controls, and regulatory requirements.
  • •Strong analytical, organizational, and problem-solving skills.
  • •Ability to work independently while supporting team goals and mentoring less experienced colleagues.
Experience:Banking operationsLoan servicingDeposit operations
Education:High School
Skills:AnalyticalOrganizationalProblem-solvingIndependent workMentoring
Tech Stack:AI/BOT

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website