Perplexity

1 month ago

Customer Success & Enterprise Support Lead, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead APAC enterprise customer success and technical support for Perplexity, owning Japan-headquartered accounts end-to-end. You will onboard, enable, drive adoption and retention, identify expansion, and partner with Sales to grow revenue. Serve as senior escalation point for APAC, resolving complex technical questions in English and Japanese, coordinating with Product, Engineering, Localization, and Marketing.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Execute the Enterprise customer success strategy in APAC, serving as the primary point of contact for key APAC-based enterprise clients.
•Drive initial enablement through high-quality onboarding and training, then define and run a targeted, goal-based engagement plan aligned with each customer's objectives.
•Identify and support opportunities for expansion; partner with sales to translate customer insights into actionable growth strategies.
•Manage retention by quantifying value delivered, monitoring health, and acting early on risk.
•Build durable executive relationships and engage with stakeholders from individual contributors to C-level.

Pay and Benefits

Salary: USD 140,000 - 165,000 annually

Equity and Bonus:Equity

Key Requirements

•Fluency in English and Japanese is a must; technical writing proficiency in Japanese
•3+ years in B2B/SaaS customer support, ideally as a senior or escalation engineer
•3+ years in customer-facing roles (Customer Success, Account Management, or equivalent) with a proven ability to engage stakeholders at both project and senior management levels
•Proven track record of driving enterprise-level satisfaction, growth, and retention; creative problem-solving in a fast-paced environment
•Strong customer orientation with the ability to interact effectively with both software engineers and business decision-makers

Experience:SaaSEnterpriseAPACCustomer success

Skills:CommunicationProblem-solvingPresentationStakeholder managementSelf-motivation

Languages:EnglishJapanese

Tech Stack:IntercomZendeskJiraAPIsSSOSAMLLLMsAI

Company Brief

Perplexity

Perplexity AI provides an AI-powered answer engine that returns conversational, citation-backed answers to user queries and offers Pro/Enterprise products and APIs for research, knowledge work, and search augmentation.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Perplexity

1 month ago

Customer Success & Enterprise Support Lead, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Execute the Enterprise customer success strategy in APAC, serving as the primary point of contact for key APAC-based enterprise clients.
•Drive initial enablement through high-quality onboarding and training, then define and run a targeted, goal-based engagement plan aligned with each customer's objectives.
•Identify and support opportunities for expansion; partner with sales to translate customer insights into actionable growth strategies.
•Manage retention by quantifying value delivered, monitoring health, and acting early on risk.
•Build durable executive relationships and engage with stakeholders from individual contributors to C-level.

Pay and Benefits

Salary: USD 140,000 - 165,000 annually

Equity and Bonus:Equity

Key Requirements

•Fluency in English and Japanese is a must; technical writing proficiency in Japanese
•3+ years in B2B/SaaS customer support, ideally as a senior or escalation engineer
•3+ years in customer-facing roles (Customer Success, Account Management, or equivalent) with a proven ability to engage stakeholders at both project and senior management levels
•Proven track record of driving enterprise-level satisfaction, growth, and retention; creative problem-solving in a fast-paced environment
•Strong customer orientation with the ability to interact effectively with both software engineers and business decision-makers

Experience:SaaSEnterpriseAPACCustomer success

Skills:CommunicationProblem-solvingPresentationStakeholder managementSelf-motivation

Languages:EnglishJapanese

Tech Stack:IntercomZendeskJiraAPIsSSOSAMLLLMsAI

Company Brief

Perplexity

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.6

Website LinkedIn Glassdoor