Associate Customer Success Engineer - France

Cyera
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: associatesSkills: ["Self-starter","Results-oriented","Innovative","Teamwork","Customer-focused","Communication","Autonomy","Problem-solving"]

Own the technical side of customer success for Cyera’s data security platform, serving as a primary technical expert and trusted advisor. Drive adoption through onboarding, training, and consultative delivery of customized use cases. Proactively remove blockers, troubleshoot technical issues, and monitor customer health via usage and health indicators. Lead joint success plans and Quarterly Business Reviews to ensure customers realize full ROI and influence the product roadmap with their feedback.

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Cyera
Cyera
2 days ago

Associate Customer Success Engineer - France

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the technical side of customer success for Cyera’s data security platform, serving as a primary technical expert and trusted advisor. Drive adoption through onboarding, training, and consultative delivery of customized use cases. Proactively remove blockers, troubleshoot technical issues, and monitor customer health via usage and health indicators. Lead joint success plans and Quarterly Business Reviews to ensure customers realize full ROI and influence the product roadmap with their feedback.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera Platform and demonstrate in-depth product knowledge.
  • •Establish trusted advisor relationships with customers across practitioners to executives.
  • •Drive customer adoption through onboarding, training, and consultative delivery of customized use cases.
  • •Proactively identify and resolve obstacles, troubleshooting technical issues to ensure smooth customer experiences.
  • •Lead ongoing engagement via joint success plans, Quarterly Business Reviews, and reporting on customer health and ROI.
Travel: High travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceVisionDentalPaid Leave

Key Requirements

  • •Associate’s degree or equivalent experience; a Bachelor’s in Computer Science or similar is a plus.
  • •Strong project management skills to plan, organize, and execute multiple projects with attention to detail.
  • •Proficiency in SQL and scripting languages (e.g., Python or equivalent).
  • •Familiarity with APIs and web services.
  • •Clear and concise verbal and written communication, including leading executive meetings and technical workshops.
Education:Associate's in Computer Science
Skills:Self-starterResults-orientedInnovativeTeamworkCustomer-focusedCommunicationAutonomyProblem-solving
Tech Stack:SQLPythonAPIsWeb services

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor