Akamai Technologies

1 week ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide world-class technical support to internal Akamai employees as part of the EIS group and Enterprise Infrastructure Services. Support corporate IT infrastructure and help customers through Solution Center channels (in-person, phone, live chat, and tickets). Triage and resolve complex technical issues, collaborate with senior specialists and engineering teams on small projects, and ensure accurate, secure inventory management practices.

Location: Tel Aviv

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide world-class technical support to customers in-person at Solution Centers and remotely via live chat, ticket, and phone channels.
•Analyze, research, and resolve complex technical issues.
•Collaborate with senior solution specialists to deliver complete solutions to customers’ technical and functional needs.
•Ensure accurate and secure inventory management practices to maintain compliance.
•Work with engineering teams on small projects and technical innovations, and share actionable feedback to improve service quality.

Key Requirements

•Extensive experience in a customer-facing IT support environment.
•3+ years of experience supporting Windows, MacOS, and Linux operating systems and packages.
•Excellent verbal and written communication skills.
•Knowledge of software and hardware troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
•Ability to re-prioritize and adapt in a fast-moving environment.

Experience:3+ years

Skills:CommunicationProblem-solvingAdaptabilityCustomer focusCuriosity

Languages:English

Tech Stack:WindowsMacOSLinux

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn

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Akamai Technologies

1 week ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Tel Aviv

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide world-class technical support to customers in-person at Solution Centers and remotely via live chat, ticket, and phone channels.
•Analyze, research, and resolve complex technical issues.
•Collaborate with senior solution specialists to deliver complete solutions to customers’ technical and functional needs.
•Ensure accurate and secure inventory management practices to maintain compliance.
•Work with engineering teams on small projects and technical innovations, and share actionable feedback to improve service quality.

Key Requirements

•Extensive experience in a customer-facing IT support environment.
•3+ years of experience supporting Windows, MacOS, and Linux operating systems and packages.
•Excellent verbal and written communication skills.
•Knowledge of software and hardware troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
•Ability to re-prioritize and adapt in a fast-moving environment.

Experience:3+ years

Skills:CommunicationProblem-solvingAdaptabilityCustomer focusCuriosity

Languages:English

Tech Stack:WindowsMacOSLinux

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn