Senior Manager-Digital Product Management

American Express
New York
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Strategic thinking","Critical thinking","Problem-solving","Data-driven decision-making","Communication","Relationship management","Collaboration","Intellectual curiosity","Customer focus","Go-to-market enablement"]

Own the end-to-end lifecycle of token services products, defining product strategy and enhancing features for issuing, merchant, and acquiring partners. Lead delivery in an agile environment—driving technical implementation and go-to-market execution—while monitoring emerging token use cases and industry standards. Use customer and external data to design experiences, define and track KPIs, refine the feature backlog, and coordinate across marketing, sales, partner enablement, and servicing to improve conversion, engagement, and the overall payments experience.

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FursaFursa
American Express
American Express
1 day ago

Senior Manager-Digital Product Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end lifecycle of token services products, defining product strategy and enhancing features for issuing, merchant, and acquiring partners. Lead delivery in an agile environment—driving technical implementation and go-to-market execution—while monitoring emerging token use cases and industry standards. Use customer and external data to design experiences, define and track KPIs, refine the feature backlog, and coordinate across marketing, sales, partner enablement, and servicing to improve conversion, engagement, and the overall payments experience.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Evaluate and identify products and features for delivery to customers, serving as a product champion for token services.
  • •Manage the end-to-end product lifecycle in an agile environment, including defining strategy, enhancing features, and executing go-to-market plans.
  • •Design new products, features, and experiences for target customer personas using external and internal data and insights.
  • •Define and track product metrics and KPIs, collect customer feedback, and continuously improve the product and refine the feature backlog.
  • •Coordinate cross-functional execution for product enhancements and go-to-market strategy with stakeholders including marketing, sales, partner enablement, and servicing.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401k

Key Requirements

  • •5+ years in product management or product development, including identifying customer needs, driving delivery, and go-to-market enablement while managing product economics.
  • •Strategic mindset to synthesize market and industry trends into opportunities and build consensus for key initiatives.
  • •Comfort with data and analytics, using data to drive decisions and improve product performance.
  • •Ability to identify customer personas and develop features that solve distinct needs and deliver best-in-class experiences.
  • •Experience partnering with senior leaders and cross-functional stakeholders to solve customer problems and deliver outcomes in a highly collaborative environment.
Experience:PaymentsFinancial servicesProduct management
Skills:Strategic thinkingCritical thinkingProblem-solvingData-driven decision-makingCommunicationRelationship managementCollaborationIntellectual curiosityCustomer focusGo-to-market enablement

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn