CX Associate - German (Voice)

Magic
Kosovo
Workplace: RemoteFreelanceUSD 7 - 7 weeklyFunction: Customer Success & Account ManagementSkills: ["Highly organized","Multi-tasking","Calm under uncertainty","Rapid learning","Customer-focused"]

Serve as the German-speaking customers’ primary point of contact, delivering seamless, empathetic support. You’ll answer inquiries, troubleshoot order and product questions through the customer interface platform and via Facebook/email, track shipments, and update customer information. Working closely with the CX Lead and a broader Magic clinical team, you’ll support a customer-obsessed experience while building toward future CX leadership.

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Magic
Magic
4 hours ago

CX Associate - German (Voice)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the German-speaking customers’ primary point of contact, delivering seamless, empathetic support. You’ll answer inquiries, troubleshoot order and product questions through the customer interface platform and via Facebook/email, track shipments, and update customer information. Working closely with the CX Lead and a broader Magic clinical team, you’ll support a customer-obsessed experience while building toward future CX leadership.
Location: Kosovo
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Answer customers’ inquiries.
  • •Address issues with orders and product questions via the customer interface platform, Facebook, and email.
  • •Track shipments and handle backend shipping inquiries.
  • •Conduct general research to support customer requests.
  • •Update addresses and client information.

Pay and Benefits

Salary: USD 7 weekly
Perks:Remote WorkTraining

Key Requirements

  • •Fluent in German and English, with the ability to convey key conversational points concisely.
  • •Available to work weekends or have split-offs.
  • •Highly organized and able to manage multiple projects concurrently.
  • •Able to handle uncertainty and rapidly changing situations calmly.
  • •Resourceful and quick to learn, including teaching yourself skills from scratch.
Skills:Highly organizedMulti-taskingCalm under uncertaintyRapid learningCustomer-focused
Languages:GermanEnglish
Tech Stack:Customer interface platformFacebookEmail

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
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