Incident Management

Bounteous
London
Workplace: RemoteContractFunction: Finance & AccountingExperience: 8+ yearsSkills: ["Communication","Stakeholder management","Leadership","Incident leadership","Root cause analysis"]

Lead end-to-end incident and problem management for fintech trading and financial platforms, serving as the primary incident commander during high-severity outages. Manage SLAs, run incident washups, and drive root-cause analysis and corrective actions. Own service management reporting and ITSM data integrity across tools such as ServiceNow and CMDB. Maintain audit-ready documentation and support SOC 1/2 and regulatory audits, while improving workflows, automation, disaster recovery, and business continuity readiness.

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FursaFursa
Bounteous
Bounteous
2 days ago

Incident Management

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead end-to-end incident and problem management for fintech trading and financial platforms, serving as the primary incident commander during high-severity outages. Manage SLAs, run incident washups, and drive root-cause analysis and corrective actions. Own service management reporting and ITSM data integrity across tools such as ServiceNow and CMDB. Maintain audit-ready documentation and support SOC 1/2 and regulatory audits, while improving workflows, automation, disaster recovery, and business continuity readiness.
Location: London
Workplace: Remote
Employment Type: Contract
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Lead and manage IT incidents end-to-end (triage, resolution, documentation, and post-incident reviews) for critical and high-severity issues.
  • •Serve as the primary Incident Commander during major outages and coordinate across technical teams and business stakeholders.
  • •Own problem management, including root cause analysis (RCA), tracking problem records, and driving corrective/preventive actions.
  • •Provide service management and availability reporting, including downtime reporting and monthly service management risk reports; ensure ITSM repository data integrity.
  • •Maintain audit-ready operational documentation and support SOC Type 1/Type 2 audits and regulatory examinations, coordinating evidence and remediation closure.

Key Requirements

  • •8+ years of experience in incident management, problem management, and IT operations in fintech, banking, or trading environments.
  • •Proven experience as a Major Incident Manager/Incident Commander for real-time high-severity events.
  • •Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management).
  • •Hands-on experience with ITSM tools including ServiceNow, JSM, HPSM, and CMDB.
  • •Experience supporting audits and producing audit-ready documentation and reporting.
Experience:8+ yearsFintechBankingTrading
Skills:CommunicationStakeholder managementLeadershipIncident leadershipRoot cause analysis
Certifications:ITIL v3ITIL v4
Tech Stack:ITILServiceNowJSMHPSMCMDBSplunkSOC 1SOC 2ITSMService CatalogCFTCDisaster recoveryBusiness continuity

Company Brief

Bounteous
Bounteous is a digital experience consultancy that designs, builds, and optimizes digital products, platforms, and customer experiences for enterprise brands across marketing, commerce, and analytics.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2003
WebsiteLinkedIn