Customer Support Agent - Pakistan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Be the frontline of customer experience in Pakistan for a regulated stablecoin neobank. You’ll handle inbound support requests via live chat, email, and social media, resolving issues across onboarding, KYC, transactions, cards, and wallets. Escalate complex cases, document interactions to improve the knowledge base, track recurring issues, and help meet SLA, CSAT, and resolution-time targets.

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer queries via live chat, email, and social media professionally.
•Resolve issues across onboarding, KYC, transactions, cards, and wallets.
•Escalate complex issues to the relevant internal teams.
•Document interactions and contribute to the knowledge base.
•Identify recurring issues and provide feedback to Product and Operations while meeting SLA/CSAT targets.

Key Requirements

•1-2 years of customer support experience in fintech, banking, or consumer tech.
•Excellent communication in English and local language(s) of Pakistan.
•Patient, empathetic, and solutions-focused approach.
•Experience with Zendesk, Freshdesk, or Intercom.
•Ability to work flexible hours on a rota basis.

Experience:1-2 yearsFintechBankingConsumer techCryptoPayments

Skills:CommunicationEmpathyProblem-solvingCustomer focusDocumentation

Languages:English

Tech Stack:ZendeskFreshdeskIntercom

Company Brief

Fasset

Website

Loading job details...

Preparing the role view and application actions.

Fasset

2 months ago

Customer Support Agent - Pakistan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer queries via live chat, email, and social media professionally.
•Resolve issues across onboarding, KYC, transactions, cards, and wallets.
•Escalate complex issues to the relevant internal teams.
•Document interactions and contribute to the knowledge base.
•Identify recurring issues and provide feedback to Product and Operations while meeting SLA/CSAT targets.

Key Requirements

•1-2 years of customer support experience in fintech, banking, or consumer tech.
•Excellent communication in English and local language(s) of Pakistan.
•Patient, empathetic, and solutions-focused approach.
•Experience with Zendesk, Freshdesk, or Intercom.
•Ability to work flexible hours on a rota basis.

Experience:1-2 yearsFintechBankingConsumer techCryptoPayments

Skills:CommunicationEmpathyProblem-solvingCustomer focusDocumentation

Languages:English

Tech Stack:ZendeskFreshdeskIntercom

Company Brief

Fasset

Website