Specialist II Education Administration

Emerson
Philippines
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Attention to detail","Collaboration","Resourcefulness"]

Support customer education operations by handling inbound inquiries across calls, emails, and chats, and managing training logistics. Administer training schedules, registration, and attendance in business systems, coordinate with global training managers, and generate/upload training orders. Partner with internal teams to complete customer training requests and assist with gathering and clarifying customer requirements to assess complexity and drive an excellent customer experience.

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Emerson
Emerson
5 days ago

Specialist II Education Administration

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support customer education operations by handling inbound inquiries across calls, emails, and chats, and managing training logistics. Administer training schedules, registration, and attendance in business systems, coordinate with global training managers, and generate/upload training orders. Partner with internal teams to complete customer training requests and assist with gathering and clarifying customer requirements to assess complexity and drive an excellent customer experience.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to general customer inquiries received via calls, emails, and chats
  • •Administer and monitor training schedules, registration, and attendance in business systems
  • •Collect participant details from global training managers and communicate training concerns or challenges
  • •Assist project owners in gathering, analyzing, and clarifying customer requirements and assessing complexity
  • •Generate, upload, and enter training orders; coordinate with other teams to fulfill customer training order requests

Pay and Benefits

Perks:Health InsuranceEmployee AssistanceParental LeavePaid LeaveHoliday Leave

Key Requirements

  • •Bachelor’s degree in Human Resources, Marketing, Communication Arts, English, or equivalent
  • •1-year related experience in Training Administration, Business Reporting, Customer Service, and Marketing
  • •Basic MS Office skills including Outlook, Excel, and PowerPoint
  • •Strong communication skills and ability to influence key stakeholders
  • •Detail-oriented, creative, and able to collaborate across teams at different levels
Experience:1+ years
Education:Bachelor's
Skills:CommunicationStakeholder managementAttention to detailCollaborationResourcefulness
Tech Stack:MS OfficeOutlookExcelPowerPoint

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn