5 days ago

Customer Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Lead complex customer-facing programs across Cisco technologies and services, translating customer priorities into delivery strategies, roadmaps, milestones, and measurable outcomes. Drive delivery performance, stakeholder alignment, financial discipline, governance, risk management, and continuous improvement through the full program lifecycle. Present program performance, financials, and risks to executive audiences, apply Agile/Waterfall methods, coach program managers, and use approved AI and automation tools to improve planning and reporting while maintaining human accountability.

Location: Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Lead customer projects and programs across Cisco technologies and services from initiation through closure.
•Translate customer priorities into program strategies, roadmaps, delivery plans, milestones, and measurable business outcomes.
•Manage scope, schedule, budget, quality, financial performance, customer satisfaction, risks, dependencies, and change.
•Coordinate internal and external stakeholders and present program performance, financials, risks, recommendations, and decision points to executive audiences.
•Establish program governance and risk-management practices; apply Agile/Waterfall or hybrid delivery methods and use approved AI/automation tools to improve planning, reporting, forecasting, and program closeout.

Pay and Benefits

Salary: USD 130,200 - 180,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid ParentalDisabilityLife InsuranceEquityPaid HolidaysPaid LeaveSick TimePaid Volunteer

Key Requirements

•Bachelor’s degree with 8+ years of relevant experience (Master’s 6+, doctoral 3+) or equivalent experience, plus a current PMP certification (or comparable recognized project management certification).
•Progressive project or program-management experience delivering complex, customer-facing engagements in Professional Services, management consulting, systems integration, or similar enterprise services.
•Demonstrated practical experience applying AI, automation, AI-enabled workflows, or agents beyond basic chatbot use, with at least one example showing measurable or clearly defined business/operational impact.
•Strong executive and customer-facing communication, presentation, facilitation, negotiation, and problem-solving skills while navigating ambiguity and risk.
•Ability to translate technical concepts, delivery performance, and data into measurable customer and business outcomes.

Experience:8+ yearsProfessional ServicesManagement consultingSystems integration

Education:Bachelor's

Skills:Executive communicationStakeholder managementRisk managementProblem-solvingData-driven decision-making

Certifications:PMP

Tech Stack:AIAutomationAgileWaterfallPMP

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

5 days ago

Customer Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Lead customer projects and programs across Cisco technologies and services from initiation through closure.
•Translate customer priorities into program strategies, roadmaps, delivery plans, milestones, and measurable business outcomes.
•Manage scope, schedule, budget, quality, financial performance, customer satisfaction, risks, dependencies, and change.
•Coordinate internal and external stakeholders and present program performance, financials, risks, recommendations, and decision points to executive audiences.
•Establish program governance and risk-management practices; apply Agile/Waterfall or hybrid delivery methods and use approved AI/automation tools to improve planning, reporting, forecasting, and program closeout.

Pay and Benefits

Salary: USD 130,200 - 180,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid ParentalDisabilityLife InsuranceEquityPaid HolidaysPaid LeaveSick TimePaid Volunteer

Key Requirements

•Bachelor’s degree with 8+ years of relevant experience (Master’s 6+, doctoral 3+) or equivalent experience, plus a current PMP certification (or comparable recognized project management certification).
•Progressive project or program-management experience delivering complex, customer-facing engagements in Professional Services, management consulting, systems integration, or similar enterprise services.
•Demonstrated practical experience applying AI, automation, AI-enabled workflows, or agents beyond basic chatbot use, with at least one example showing measurable or clearly defined business/operational impact.
•Strong executive and customer-facing communication, presentation, facilitation, negotiation, and problem-solving skills while navigating ambiguity and risk.
•Ability to translate technical concepts, delivery performance, and data into measurable customer and business outcomes.

Experience:8+ yearsProfessional ServicesManagement consultingSystems integration

Education:Bachelor's

Skills:Executive communicationStakeholder managementRisk managementProblem-solvingData-driven decision-making

Certifications:PMP

Tech Stack:AIAutomationAgileWaterfallPMP

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor