Service Advisor - Carson Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 70,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Customer support"]

Serve as a key member of the service team, greeting customers, listening to concerns, and documenting vehicle issues. Diagnose, schedule, and coordinate repairs with skilled technicians, then provide clear explanations of recommended services, costs, and repair timelines. Maintain accurate service records, prepare invoices, process payments, and follow up to resolve complaints—while staying current on automotive technologies and maintenance recommendations.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Carson Honda

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as a key member of the service team, greeting customers, listening to concerns, and documenting vehicle issues. Diagnose, schedule, and coordinate repairs with skilled technicians, then provide clear explanations of recommended services, costs, and repair timelines. Maintain accurate service records, prepare invoices, process payments, and follow up to resolve complaints—while staying current on automotive technologies and maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally and accurately document their vehicle concerns.
  • •Provide explanations of recommended services and repairs, including estimated costs and obtaining approval.
  • •Schedule appointments and manage service bay availability with technicians to complete repairs on time.
  • •Update customers on vehicle status and provide accurate repair timelines, including delays.
  • •Maintain detailed service records, prepare and explain invoices, process payments, and follow up to ensure satisfaction.

Pay and Benefits

Salary: USD 70,000 - 120,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •At least 2 years of experience as a Service Advisor in a dealership setting.
  • •General knowledge of vehicle mechanical operations.
  • •Ability to read and comprehend instructions and information.
  • •Valid Driver's License and good driving record.
  • •Must be authorized to work in the USA and be able to pass pre-employment testing (background checks, MVR, drug test, credit report).
Experience:2+ yearsAutomotiveDealership
Skills:Customer serviceCommunicationProblem-solvingAttention to detailCustomer support
Licenses:Valid Driver's License
Languages:English

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn