IT Support Admin

Elastic
Sydney
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: associatesSkills: ["Problem-solving","Documentation","User training","Collaboration","Troubleshooting"]

Provide first-line technical support for team members by diagnosing and resolving everyday hardware, software, and network issues. Maintain the office network and peripherals, monitor performance, and analyze system logs to prevent and fix errors. Configure and test network devices, manage security protocols, and document inquiries, resolutions, configurations, and inventory of hardware and software licenses. Support onboarding and user training using ticketing systems and clear documentation.

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FursaFursa
Elastic
Elastic
18 hours ago

IT Support Admin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide first-line technical support for team members by diagnosing and resolving everyday hardware, software, and network issues. Maintain the office network and peripherals, monitor performance, and analyze system logs to prevent and fix errors. Configure and test network devices, manage security protocols, and document inquiries, resolutions, configurations, and inventory of hardware and software licenses. Support onboarding and user training using ticketing systems and clear documentation.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Respond to technical support requests, diagnose hardware and software issues, and provide timely resolutions
  • •Monitor system performance, analyze system logs for errors, and document configuration changes
  • •Manage and troubleshoot office network connectivity by configuring and testing network devices
  • •Maintain hardware and software inventory, including documenting support inquiries and resolutions
  • •Assist with onboarding by educating users on IT tools and communicating important updates

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveVolunteer Leave

Key Requirements

  • •Associate degree in Information Technology or related field
  • •2+ years of experience in technical support roles
  • •1+ years of experience with network configuration and administration
  • •2+ years of experience troubleshooting hardware and software
  • •Proficiency with Windows and macOS, including documentation and training for software tools
Education:Associate's
Skills:Problem-solvingDocumentationUser trainingCollaborationTroubleshooting
Languages:English
Tech Stack:WindowsMacOSNetwork configurationNetwork devicesSystem logsFirewall managementTicketing systemsPrintersScanners

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn