Digital Customer Engagement Manager.Injaz-RBG-Payments & Remittances- Central.Retail Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: []

Drive the funds transfer journey as the preferred platform for customer engagement, enabling customers to initiate domestic and cross-border payments. Work within a remittance squad in Mashreq’s Digital Studio, collaborating with specialists to deliver the squad’s mission. Apply expertise spanning marketing, product management, and channel and process optimization to strengthen the product and customer experience across the relevant market and channels.

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FursaFursa
Mashreq
Mashreq
2 days ago

Digital Customer Engagement Manager.Injaz-RBG-Payments & Remittances- Central.Retail Banking Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive the funds transfer journey as the preferred platform for customer engagement, enabling customers to initiate domestic and cross-border payments. Work within a remittance squad in Mashreq’s Digital Studio, collaborating with specialists to deliver the squad’s mission. Apply expertise spanning marketing, product management, and channel and process optimization to strengthen the product and customer experience across the relevant market and channels.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Establish the funds transfer journey as the preferred platform for customer engagement.
  • •Enable customers to initiate domestic and cross-border payments.
  • •Operate within a remittance squad in Mashreq’s Digital Studio.
  • •Collaborate with other experts to achieve the squad’s mission.
  • •Apply marketing, product management, and channel/process optimization expertise to improve the experience.

Key Requirements

  • •Expertise in marketing, product management, and channel optimization.
  • •Expertise in process optimization relevant to the remittances/funds transfer domain.
  • •Ability to work across product, channel, and market specialisms to support customer engagement.
Experience:RemittancesPaymentsDigital banking

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor