Customer Success Manager, Medical Devices

Lumafield
San Francisco, Boston
Workplace: OnsiteFull timeUSD 140,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Cross-functional collaboration","Customer success","Project management"]

Customer Success Manager with a medical devices focus to own the post-sale lifecycle, drive renewals and expansions, and translate technical outcomes into measurable business value. You’ll lead cross-functional collaboration, conduct business reviews, and build scalable CS processes to support rapid startup growth in Lumafield’s hardware-software platform used across manufacturing industries.

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Lumafield
Lumafield
3 months ago

Customer Success Manager, Medical Devices

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Customer Success Manager with a medical devices focus to own the post-sale lifecycle, drive renewals and expansions, and translate technical outcomes into measurable business value. You’ll lead cross-functional collaboration, conduct business reviews, and build scalable CS processes to support rapid startup growth in Lumafield’s hardware-software platform used across manufacturing industries.
Location: San Francisco, Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact and trusted advisor for customer accounts, coordinating cross-functional collaboration across Solutions Engineering, Sales, Marketing, Product, and Finance
  • •Guide customers through validation of Lumafield hardware and software products, including IQ/OQ/PQ and CSV as relevant
  • •Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
  • •Proactively manage renewals processes, mitigate churn risk, and identify opportunities within your portfolio to drive expansion
  • •Build strong customer relationships through business reviews, success planning, roadmap reviews, and adoption check-ins

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kParantal LeaveRemote?Comuter BenefitsWellness Stipend

Key Requirements

  • •Engineering BS or equivalent technical experience
  • •10+ years of experience in consulting, program management, or medical devices product development/manufacturing
  • •Understanding of medical device product development, NPI, and manufacturing
  • •Familiarity with ISO 13485 and 21 CFR Part 11, medical devices lifecycle
  • •Excellent verbal and written communication and ability to present at executive levels
Experience:10+ yearsMedical devicesManufacturingConsultingProgram management
Education:Bachelor's
Skills:CommunicationPresentationCross-functional collaborationCustomer successProject management
Languages:English
Tech Stack:ISO 1348521 CFR Part 11IQ/OQ/PQCSVMedical devicesManufacturing

Company Brief

Lumafield
Provides industrial 3D X-ray (CT) scanning hardware and software with AI-powered analytics for nondestructive inspection, quality assurance, and reverse engineering across manufacturing and electronics industries.
Industry: Industrial Machinery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Cambridge, United States
WebsiteLinkedIn