Team Lead, Market Operations Philly Vending Machine

Carvana
Philadelphia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Leadership","Problem-solving","Analytical thinking","Strategic planning"]

Lead daily operations for a local Carvana hub in Philadelphia, overseeing market launch, logistics, consumer branding, and team engagement. You’ll manage and develop a group of Customer Advocates—hiring, onboarding, training, coaching, and running performance check-ins—while monitoring reports and presenting outcomes to upper management. You’ll also jump in to support customer-facing delivery and complex issues, continuously improving the customer and advocate experience.

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FursaFursa
Carvana
Carvana
4 months ago

Team Lead, Market Operations Philly Vending Machine

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana hub in Philadelphia, overseeing market launch, logistics, consumer branding, and team engagement. You’ll manage and develop a group of Customer Advocates—hiring, onboarding, training, coaching, and running performance check-ins—while monitoring reports and presenting outcomes to upper management. You’ll also jump in to support customer-facing delivery and complex issues, continuously improving the customer and advocate experience.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub end-to-end, including market launch, operations, logistics, consumer branding, and ongoing market success.
  • •Help interview, select, onboard, and train Customer Advocates, and provide tools, resources, and guidance for success.
  • •Actively develop the team through feedback, performance check-ins, goal setting, and performance improvement.
  • •Generate and monitor regular reports, presenting results to upper management.
  • •Serve as the go-to expert—jump in to support customer delivery/service as needed and effectively manage complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent Loan

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Prior experience with strategic planning and process improvement to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining a strong customer experience.
Experience:5+ years
Education:Bachelor's
Skills:Interpersonal skillsLeadershipProblem-solvingAnalytical thinkingStrategic planning
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn