Security Managed Services Engineer (L2)

NTT
Mumbai, Maharashtra
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Planning","Communication","Adaptability","Client-focused mindset"]

Ensure clients’ security infrastructures and systems run reliably by monitoring, investigating, and resolving incidents and problems within SLA targets. Handle security tickets with technical expertise, manage work queues, update records with resolution actions, and support change management with proper approvals. Triage escalations, assist L1 engineers, collaborate with automation teams to optimize and automate routine tasks, and analyze incident/request ticket quality to recommend improvements and identify automation opportunities.

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FursaFursa
NTT
NTT
2 days ago

Security Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Ensure clients’ security infrastructures and systems run reliably by monitoring, investigating, and resolving incidents and problems within SLA targets. Handle security tickets with technical expertise, manage work queues, update records with resolution actions, and support change management with proper approvals. Triage escalations, assist L1 engineers, collaborate with automation teams to optimize and automate routine tasks, and analyze incident/request ticket quality to recommend improvements and identify automation opportunities.
Location: Mumbai, Maharashtra
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve security incidents and problems, restoring service efficiently.
  • •Handle client requests/tickets with technical expertise and resolve within agreed SLA targets.
  • •Manage work queues, update tickets with resolution actions, and log incidents promptly.
  • •Execute changes responsibly, flag risks and mitigation plans, and ensure required approvals for changes.
  • •Collaborate with automation teams, assist with triage/escalations, and audit tickets to recommend improvements and support trend analysis for automation opportunities.

Key Requirements

  • •Experience in managed services for security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
  • •Ability to practice active listening techniques such as paraphrasing and probing for more information.
  • •Strong planning skills to anticipate and adjust to changing circumstances.
  • •Excellent communication skills to engage across different cultures and social groups.
  • •Bachelor’s degree or equivalent qualification in IT/Computing, or relevant work experience.
Education:Bachelor's
Skills:Active listeningPlanningCommunicationAdaptabilityClient-focused mindset
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn