Claims Facilitator (Cary, NC, US, 27518)

Erie Insurance Group
United States
Workplace: OnsiteFull timeUSD 40,121 - 64,090Function: Insurance & ActuarialEducation: high_schoolSkills: ["Customer Focus","Detail Orientation","Decision Quality","Ensures Accountability","Information Management Skills"]

Set up, process, and settle first-party and third-party low-severity automobile and property claims within established limits. You’ll contact policyholders and claimants, verify coverage, set reserves, issue payments, enter loss information in the claims system, and keep pending claims moving with timely correspondence and reviews. The role reports to the Raleigh Branch office and includes obtaining required state licensing shortly after starting.

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Erie Insurance Group
Erie Insurance Group
2 days ago

Claims Facilitator (Cary, NC, US, 27518)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Set up, process, and settle first-party and third-party low-severity automobile and property claims within established limits. You’ll contact policyholders and claimants, verify coverage, set reserves, issue payments, enter loss information in the claims system, and keep pending claims moving with timely correspondence and reviews. The role reports to the Raleigh Branch office and includes obtaining required state licensing shortly after starting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Settle claims within limits of authority by contacting policyholders/claimants, verifying coverage, setting reserves, and issuing payments using approved methods.
  • •Process first-party automobile, third-party clear liability automobile, and low severity property claims.
  • •Establish and maintain contact with parties involved in the claim per company expectations.
  • •Handle inquiries from policyholders, agents, insurance carriers, claimants, and others.
  • •Enter loss information into the claims system, prepare correspondence/forms, and regularly review pending claims and activities.
Travel: Low travel

Pay and Benefits

Salary: USD 40,121 - 64,090
Perks:Health InsuranceDentalVisionPension401kPaid LeaveLife InsuranceDisability InsuranceAdoption Assistance

Key Requirements

  • •High school diploma or GED and one year of related claims handling, customer service, or clerical experience.
  • •Obtain appropriate licenses as required by state within 45 days of employment (external applicants).
  • •Process first-party automobile, third-party clear liability automobile, and low severity property claims within limits of authority.
  • •Able to complete manual keying/data entry/computer use frequently (50–80%).
  • •Pursuit of general insurance education preferred.
Experience:Insurance
Education:High School
Skills:Customer FocusDetail OrientationDecision QualityEnsures AccountabilityInformation Management Skills
Tech Stack:Claims system

Company Brief

Erie Insurance Group
Erie Insurance Group is a mutual insurance company providing auto, home, business, and life insurance products through a network of independent agents, serving customers across multiple U.S. states with a focus on local service and claims support.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Erie, United States
Founded: 1925
WebsiteLinkedIn