L3 Operations Manager (m/w/d) – Winterthur Area

NTT
Zurich
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Stakeholder management","Communication","Decision-making","Continuous improvement"]

Lead managed services operations for the infrastructure environment in a complex enterprise setting. Own operational governance and drive SLA/OLA achievement, while overseeing incident, problem, change, and service request management. Manage major incidents and escalations, coordinate technical teams, vendors, and stakeholders, and ensure reporting of KPIs and service metrics. Continuously improve service quality, stability, and efficiency while ensuring compliance with standards and best practices.

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FursaFursa
NTT
NTT
6 days ago

L3 Operations Manager (m/w/d) – Winterthur Area

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead managed services operations for the infrastructure environment in a complex enterprise setting. Own operational governance and drive SLA/OLA achievement, while overseeing incident, problem, change, and service request management. Manage major incidents and escalations, coordinate technical teams, vendors, and stakeholders, and ensure reporting of KPIs and service metrics. Continuously improve service quality, stability, and efficiency while ensuring compliance with standards and best practices.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day managed services operations across the infrastructure environment.
  • •Ensure delivery of services in line with agreed SLAs, OLAs, and customer expectations.
  • •Oversee incident, problem, change, and service request management processes.
  • •Drive operational governance, service reviews, escalation management, and continuous improvement initiatives.
  • •Coordinate technical teams, vendors, and stakeholders; manage major incidents and provide operational reporting and KPIs.

Key Requirements

  • •Proven experience managing IT infrastructure, managed services, or enterprise operations teams.
  • •Strong knowledge of IT Service Management (ITSM) frameworks and operational governance.
  • •Experience with SLA management, vendor management, customer engagement, and service reporting.
  • •Strong leadership, stakeholder management, communication, and decision-making skills.
  • •Ability to drive operational excellence and continuous improvement across multi-disciplinary technical teams.
Experience:Managed servicesEnterprise operationsIT infrastructure
Skills:LeadershipStakeholder managementCommunicationDecision-makingContinuous improvement
Certifications:ITIL® 4 Managing ProfessionalISO/IEC 20000 PractitionerISO/IEC 20000 Lead ImplementerSIAM ProfessionalPMPPRINCE2 Practitioner
Languages:German
Tech Stack:IT Service Management (ITSM)ITILSIAMISO/IEC 20000SLAOLA

Eligibility

Nationality:Swiss National

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn