Strategic Customer Success Manager - Aerospace and Defence

CoLab
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Executive communication","Stakeholder management","Risk mitigation","Data-driven decision-making","Cross-functional collaboration"]

Own gross revenue retention and drive long-term account growth for aerospace and defence enterprise customers. Lead executive engagement, stakeholder mapping, and success planning to translate CoLab usage into measurable business outcomes and ROI. Orchestrate the post-sale customer journey, manage timelines and adoption milestones, identify risks early, and collaborate with Sales and Customer Engineering Advisors to shape renewals, expansions, and change management efforts.

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FursaFursa
CoLab
CoLab
1 month ago

Strategic Customer Success Manager - Aerospace and Defence

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Last checked: 5 hours agoStatus: Live

Job Summary

Own gross revenue retention and drive long-term account growth for aerospace and defence enterprise customers. Lead executive engagement, stakeholder mapping, and success planning to translate CoLab usage into measurable business outcomes and ROI. Orchestrate the post-sale customer journey, manage timelines and adoption milestones, identify risks early, and collaborate with Sales and Customer Engineering Advisors to shape renewals, expansions, and change management efforts.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own GRR across an aerospace and defence book of business, influencing NRR and account growth.
  • •Define and execute customer success strategy, including executive engagement, stakeholder mapping, and success planning.
  • •Lead structured executive business reviews connecting CoLab usage to measurable outcomes and business impact.
  • •Manage project timelines, stakeholders, and implementation milestones to maximize product adoption and time-to-value.
  • •Identify risks early, define and run action plans, and collaborate with Sales on growth strategy, renewals, and late-stage deals.
Travel: Medium travel

Key Requirements

  • •7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
  • •Proven ability driving enterprise transformation and value realization across global Fortune 1000 accounts.
  • •Experience with customer journey orchestration and success planning in a high-ACV SaaS environment.
  • •Track record partnering with Sales to shape and execute multi-threaded expansion strategies in large organizations.
  • •Experience navigating complex procurement, security, and compliance processes in enterprise accounts.
Experience:SaaSEnterpriseFortune 1000
Skills:Executive communicationStakeholder managementRisk mitigationData-driven decision-makingCross-functional collaboration
Languages:English
Tech Stack:CADPLM

Company Brief

CoLab
Provides a cloud-based construction quality and issue management platform that centralizes photos, punch lists, RFIs, and collaboration workflows to help teams track, resolve, and report construction defects and progress.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: United States
WebsiteLinkedIn