Strategic Customer Success Manager - Aerospace and Defence
CoLab
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Executive communication","Stakeholder management","Risk mitigation","Data-driven decision-making","Cross-functional collaboration"]Own gross revenue retention and drive long-term account growth for aerospace and defence enterprise customers. Lead executive engagement, stakeholder mapping, and success planning to translate CoLab usage into measurable business outcomes and ROI. Orchestrate the post-sale customer journey, manage timelines and adoption milestones, identify risks early, and collaborate with Sales and Customer Engineering Advisors to shape renewals, expansions, and change management efforts.
