4 days ago

Customer Services Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide outstanding customer service as part of the Customer Services team, handling queries via phone and email and driving first-time resolution against KPI targets. Process orders, invoices, and quotes accurately, investigate and resolve product or service issues, and suggest improvements to self-help portals and SOPs. Use Salesforce to manage customer workflow and leverage SAP/Salesforce for order and invoicing support in a hybrid role based near the Milton Park office in Abingdon, UK.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take ownership of customer queries received via phone and email, aiming to improve customer satisfaction and first-time resolution.
•Process orders, invoices, and quotes accurately and respond appropriately to customer issues and special requests.
•Resolve product or service problems by clarifying issues, identifying root causes, and ensuring timely corrections and follow-up.
•Review customer self-help portals and suggest new content or amendments to improve the customer experience.
•Use Salesforce to manage customer contacts and workflow in line with SOP, and support order/invoicing processing using SAP/Salesforce.

Pay and Benefits

Perks:Annual LeaveVolunteering DaysEmployee AssistanceShare MatchPensionLife AssuranceOptical CareMedical Care

Key Requirements

•Previous customer service experience (preferred).
•Experience working to KPI/SLA targets.
•Able to multitask efficiently across multiple systems/programs.
•Strong problem-solving skills with excellent verbal and written communication in English.
•Experience with Microsoft Office and Microsoft Excel; experience with SAP and Salesforce is preferable.

Experience:Publishing

Skills:CommunicationAttention to detailProblem-solvingMultitaskingTeamwork

Languages:English

Tech Stack:SalesforceSAPMicrosoft OfficeMicrosoft Excel

Company Brief

Informa

Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1998

Website LinkedIn

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Informa

4 days ago

Customer Services Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take ownership of customer queries received via phone and email, aiming to improve customer satisfaction and first-time resolution.
•Process orders, invoices, and quotes accurately and respond appropriately to customer issues and special requests.
•Resolve product or service problems by clarifying issues, identifying root causes, and ensuring timely corrections and follow-up.
•Review customer self-help portals and suggest new content or amendments to improve the customer experience.
•Use Salesforce to manage customer contacts and workflow in line with SOP, and support order/invoicing processing using SAP/Salesforce.

Pay and Benefits

Perks:Annual LeaveVolunteering DaysEmployee AssistanceShare MatchPensionLife AssuranceOptical CareMedical Care

Key Requirements

•Previous customer service experience (preferred).
•Experience working to KPI/SLA targets.
•Able to multitask efficiently across multiple systems/programs.
•Strong problem-solving skills with excellent verbal and written communication in English.
•Experience with Microsoft Office and Microsoft Excel; experience with SAP and Salesforce is preferable.

Experience:Publishing

Skills:CommunicationAttention to detailProblem-solvingMultitaskingTeamwork

Languages:English

Tech Stack:SalesforceSAPMicrosoft OfficeMicrosoft Excel

Company Brief

Informa

Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.

Industry: Publishing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1998

Website LinkedIn