Client Success Associate

Pave Bank
Kuala Lumpur
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Negotiation","Cross-functional collaboration","Data-driven decision-making","Adaptability"]

Own the day-to-day success of Pave’s global business banking clients—driving retention, product adoption, and expansion. Build and optimize Client Success workflows, onboard clients with practical playbooks, and use client usage/health-score data to make proactive resourcing decisions. Serve as the internal “voice of the customer,” partnering with Tech, Operations, and Compliance to ensure programmable banking solutions are implemented securely and aligned with regulatory requirements.

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FursaFursa
Pave Bank
Pave Bank
1 month ago

Client Success Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the day-to-day success of Pave’s global business banking clients—driving retention, product adoption, and expansion. Build and optimize Client Success workflows, onboard clients with practical playbooks, and use client usage/health-score data to make proactive resourcing decisions. Serve as the internal “voice of the customer,” partnering with Tech, Operations, and Compliance to ensure programmable banking solutions are implemented securely and aligned with regulatory requirements.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design, implement, and optimize Client Success workflows to improve efficiency and data-driven decisions.
  • •Execute retention and revenue growth strategies, including maximizing Net Revenue Retention (NRR) and identifying expansion opportunities.
  • •Contribute to onboarding knowledge-sharing and develop operational playbooks for long-term client adoption.
  • •Collaborate cross-functionally with Tech, Operations, and Compliance as the “voice of the customer” to prioritize client-critical initiatives.
  • •Monitor client usage patterns and health scores and integrate Risk and Compliance standards to ensure safe expansions in a regulated environment.

Pay and Benefits

Perks:Equity

Key Requirements

  • •3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role.
  • •Experience in complex Banking/Digital Banking, FinTech, SaaS, or Software environments.
  • •Hands-on working knowledge of Risk and Compliance frameworks to safely manage client portfolios.
  • •Highly analytical approach using data (e.g., financial projections and health scores) to drive operational outcomes.
  • •Fluent in English; additional languages are a bonus.
Experience:3+ yearsBankingDigital bankingFintechSaaSSoftware
Skills:CommunicationNegotiationCross-functional collaborationData-driven decision-makingAdaptability
Languages:English

Company Brief

Pave Bank
Pave Bank is a regulated commercial bank built for businesses, offering 24/7 global, multi-asset and multi-currency accounts with programmable banking features. It combines modern product design and developer-friendly automation with traditional banking risk, capital, and regulatory controls.
Industry: Banking
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Tbilisi, Georgia
Founded: 2023
WebsiteLinkedIn