Customer Care Representative

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Teamwork","Coaching"]

Oversee daily customer care routines in the contact center by processing customer requests accurately and efficiently. Communicate personnel, operational, and product issues to the relevant supervisor or manager, and share key information across associates. Meet customer expectations using available resolution options, participate in team and leadership meetings, and promote safe, respectful teamwork while coaching and developing associates to improve performance.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
1 day ago

Customer Care Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Oversee daily customer care routines in the contact center by processing customer requests accurately and efficiently. Communicate personnel, operational, and product issues to the relevant supervisor or manager, and share key information across associates. Meet customer expectations using available resolution options, participate in team and leadership meetings, and promote safe, respectful teamwork while coaching and developing associates to improve performance.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Process all customer requests accurately and efficiently.
  • •Communicate personnel, operational, and product issues to the appropriate contact center supervisor or manager.
  • •Meet customer expectations by utilizing available resolution options.
  • •Communicate pertinent information to contact center associates and effectively coordinate with other associates and business contacts.
  • •Actively participate in regular team and leadership meetings and promote teamwork through safe, respectful work practices.

Key Requirements

  • •High school certificate.
  • •Retail or sales background.
  • •Fluency in English and Arabic.
  • •Minimum 1 year of experience in customer services.
Experience:1+ yearsCustomer servicesRetailSales
Education:High School
Skills:CommunicationTeamworkCoaching
Languages:EnglishArabic

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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