Account Manager (Italian and English Bilingual) - Italy

WeTravel
Italy
Workplace: RemoteFull timeUSD 38,000 - 42,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Interpersonal skills","Multitasking","Problem-solving"]

Own and grow relationships with Italian-speaking B2B travel clients across EMEA, ensuring they’re supported and maximizing value from the WeTravel platform. You’ll answer questions, resolve issues, and identify opportunities to upsell and cross-sell additional features, while collaborating closely with Sales, Customer Support, and Product. Expect a remote-first, fast-paced environment with cross-functional feedback loops and up to 10% travel for client visits.

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WeTravel
WeTravel
1 week ago

Account Manager (Italian and English Bilingual) - Italy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own and grow relationships with Italian-speaking B2B travel clients across EMEA, ensuring they’re supported and maximizing value from the WeTravel platform. You’ll answer questions, resolve issues, and identify opportunities to upsell and cross-sell additional features, while collaborating closely with Sales, Customer Support, and Product. Expect a remote-first, fast-paced environment with cross-functional feedback loops and up to 10% travel for client visits.
Location: Italy
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture relationships with new and existing clients across EMEA.
  • •Proactively identify opportunities to upsell or expand product usage.
  • •Serve as the key point of contact for client questions and concerns.
  • •Collaborate cross-functionally with Sales, Support, and Product teams and gather customer feedback.
  • •Resolve customer issues with a calm, proactive, and friendly approach while driving long-term satisfaction and engagement.
Travel: Low travel

Pay and Benefits

Salary: USD 38,000 - 42,000 annually
Perks:Paid LeaveVolunteer DaysHome Office

Key Requirements

  • •Native or C2-level Italian speaker and fully proficient in English (required).
  • •2+ years of experience in B2B account management or customer success.
  • •Excellent written and verbal communication skills with strong customer service instincts.
  • •Able to manage multiple clients and prioritize effectively in a remote-first environment.
  • •Solutions-oriented and calm under pressure, with comfort handling support and upsell conversations.
Experience:2+ yearsB2BSaaSTravel
Skills:CommunicationCustomer serviceInterpersonal skillsMultitaskingProblem-solving
Languages:ItalianEnglish
Tech Stack:HubSpot CRMCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn