Claims officer

Allianz
Romania
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsSkills: ["Problem-solving","Independence","Time management","Customer focus","Teamwork"]

Handle back-office customer support and process travel claims quickly and accurately in line with company guidelines. Investigate claims, ensure timely follow-ups, and maintain monthly productivity and quality targets. Collaborate closely with internal teams to resolve issues and deliver solutions, while assisting with additional duties as needed. Strong Polish and English skills are required, along with comfort using Microsoft Office tools and the ability to work independently in a high-volume environment.

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FursaFursa
Allianz
Allianz
1 month ago

Claims officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle back-office customer support and process travel claims quickly and accurately in line with company guidelines. Investigate claims, ensure timely follow-ups, and maintain monthly productivity and quality targets. Collaborate closely with internal teams to resolve issues and deliver solutions, while assisting with additional duties as needed. Strong Polish and English skills are required, along with comfort using Microsoft Office tools and the ability to work independently in a high-volume environment.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Provide back-office customer support to help customers get answers.
  • •Review and process travel claims quickly and accurately per company guidelines.
  • •Investigate claims and ensure timely follow-up for a strong customer experience.
  • •Meet monthly personal and team productivity and quality goals.
  • •Work with internal teams to solve issues and provide solutions, plus assist with other duties as needed.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid Leave

Key Requirements

  • •Fluent in Polish (C1) and English (min. B2).
  • •1–2 years of experience in a similar role is a plus.
  • •Ability to find solutions and tackle challenges head-on.
  • •Comfort with Microsoft Office tools (Outlook, Excel, Word, PowerPoint, Access).
  • •Can handle a high volume of work while meeting deadlines and working independently.
Experience:1-2 years
Skills:Problem-solvingIndependenceTime managementCustomer focusTeamwork
Languages:PolishEnglish
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessAIMachine learningPredictive analyticsFraud detectionBusiness intelligence

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn