Customer Service Executive

Sika
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Coordination","Communication","Interpersonal skills","Problem-solving","Empathy"]

Coordinate and support sales activities for the Sales & Export division while managing local and export orders with Operations & Logistics. Keep customers informed on order progress, handle sales documentation, and maintain accurate customer/product and pricing databases. Compile sales and delivery figures for analysis, manage credit/debit notes when needed, and lead/coach reporting staff to deliver high-quality customer service.

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FursaFursa
Sika
Sika
4 days ago

Customer Service Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Coordinate and support sales activities for the Sales & Export division while managing local and export orders with Operations & Logistics. Keep customers informed on order progress, handle sales documentation, and maintain accurate customer/product and pricing databases. Compile sales and delivery figures for analysis, manage credit/debit notes when needed, and lead/coach reporting staff to deliver high-quality customer service.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate and support sales activities of the Sales & Export division.
  • •Coordinate incoming local/export orders and deliveries with Operations & Logistics.
  • •Inform customers in a timely and professional manner on the progress of their orders.
  • •Ensure sales documents are managed and handed over to accounts within the agreed timeframe.
  • •Lead, coach, and manage reporting staff to provide a high level of service for customers.

Key Requirements

  • •Minimum 2 years working experience in customer service.
  • •G.C.E. “O” Level.
  • •Strong computer skills (MS Office) and computer literacy.
  • •Strong communication and interpersonal skills to interact with customers professionally and empathetically.
  • •SAP S4 experience is an advantage.
Experience:2+ years
Education:High School
Skills:CoordinationCommunicationInterpersonal skillsProblem-solvingEmpathy
Languages:English
Tech Stack:MS OfficeSAP S4

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn