Duty Supervisor - Accra, Ghana

Etihad Aviation Group
Accra
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsSkills: ["Communication","Supervisory skills","Coordination","Decision-making","Safety and security focus"]

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling, arrival/departure checklist adherence, and compliance with safety, security, regulatory, and company standards. Manage safety and security outcomes through hazard identification and monitoring, coordinate VIP/MAAS and special guest requirements, and work with Guest Control, Network Control, and SOC to recover from disruption while protecting on-time performance. Deliver and rehearse station emergency response and business continuity plans.

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Etihad Aviation Group
Etihad Aviation Group
3 days ago

Duty Supervisor - Accra, Ghana

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Last checked: 7 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling, arrival/departure checklist adherence, and compliance with safety, security, regulatory, and company standards. Manage safety and security outcomes through hazard identification and monitoring, coordinate VIP/MAAS and special guest requirements, and work with Guest Control, Network Control, and SOC to recover from disruption while protecting on-time performance. Deliver and rehearse station emergency response and business continuity plans.
Location: Accra
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling operations on a shift basis, ensuring arrival/departure checklists, brand requirements, policies/procedures, and regulatory requirements are met.
  • •Manage safety and security outcomes through hazard identification, safety/compliance monitoring, and reporting.
  • •Ensure flight editing and special guest requirements are met, including assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
  • •Coordinate operational disruption recovery with Guest Control, Network Control, and SOC to reduce impact to guest service and operational integrity.
  • •Deliver and rehearse emergency response, disruption planning, diversion/delay handling, and business continuity plans, including accurate reporting and follow-up of delays.

Key Requirements

  • •Minimum 5–7 years’ experience in service, hospitality, airline, or retail within a supervisory role in a shift environment.
  • •Demonstrable knowledge of aviation/travel industry and/or airport policies.
  • •Degree-level education desirable (A-level or baccalaureate equivalent) or relevant industry experience.
  • •Mature personality with outstanding communication skills and supervisory skills, with a passion for delivering service.
  • •Ability to coordinate teams and service providers while balancing guest-centric focus with corporate interest and strict safety/security standards.
Experience:5-7 yearsServiceHospitalityAirlineRetailAviationTravel industryAirport operations
Skills:CommunicationSupervisory skillsCoordinationDecision-makingSafety and security focus
Languages:English (UK)
Tech Stack:SOC

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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