Customer Specialist - Full Time

CarMax
North Carolina
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail","Multitasking","Deadline management"]

Guide customers through every step of buying, selling, and servicing vehicles—supporting sales, appraisals, test drives, and financing applications. Assess vehicle condition and document findings for buyers, manage inventory check-in and scanning, perform cosmetic inspections, and handle transaction paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S requirements in a fast-paced, customer-first environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through every step of buying, selling, and servicing vehicles—supporting sales, appraisals, test drives, and financing applications. Assess vehicle condition and document findings for buyers, manage inventory check-in and scanning, perform cosmetic inspections, and handle transaction paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S requirements in a fast-paced, customer-first environment.
Location: North Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
  • •Conduct accurate vehicle condition assessments and communicate findings to buyers
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •High School Diploma or equivalent and a valid driver’s license
  • •Strong communication skills to represent CarMax and its products and build lasting customer relationships
  • •Integrity, respect, and teamwork in a fast-paced environment
  • •Ability to balance customer needs with business goals, follow processes accurately, and meet deadlines
  • •Ability to lift up to 25 lbs and accurately read and transcribe data
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detailMultitaskingDeadline management
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn