CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide an iconic, customer-first experience as a Customer Specialist in Training at a used-vehicle retailer. Guide customers through buying, selling, or servicing—including sales, appraisals, test drives, and financing applications—while documenting vehicle condition, supporting inventory check-in and scanning, and maintaining accurate paperwork. Coordinate service appointments and verify repair order invoices for correct billing, ensuring a smooth, quality-focused customer journey while following EH&S requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle condition, document details for appraisals, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Coordinate service appointments and review repair order invoices for accurate billing while handling transaction paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Represent CarMax with strong communication skills and confidence in product/customer interactions.
•Build lasting relationships and create win-win solutions for customers.
•Demonstrate integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately.
•High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read/transcribe data.

Education:Bachelor's

Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle condition, document details for appraisals, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Coordinate service appointments and review repair order invoices for accurate billing while handling transaction paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Represent CarMax with strong communication skills and confidence in product/customer interactions.
•Build lasting relationships and create win-win solutions for customers.
•Demonstrate integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately.
•High School Diploma (or equivalent) and a valid driver’s license; ability to lift up to 25 lbs and accurately read/transcribe data.

Education:Bachelor's

Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website