Figma

1 month ago

Manager, Inside Sales (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a high-performing Inside Sales team focused on renewals across LOA, TBH, and multi-org accounts in B2B SaaS. Drive NRR, forecast accuracy, and customer experience by coaching reps, managing renewal strategy, and partnering with Success, Legal, and Finance to optimize deal execution and retention.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
•Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
•Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution
•Analyze data to identify at-risk renewals and guide the team to act early and strategically
•Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership

Key Requirements

•5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams
•Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
•Strong cross-functional collaboration skills - able to build trust and alignment with Sales, Success, and Operations leaders
•Strong sales skills operational rigor: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions
•Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate)

Experience:5+ yearsSaaSB2BRenewals

Skills:LeadershipCommunicationNegotiationCollaborationData-driven decision-making

Languages:English

Tech Stack:SalesforceIronclad

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

1 month ago

Manager, Inside Sales (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
•Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
•Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution
•Analyze data to identify at-risk renewals and guide the team to act early and strategically
•Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership

Key Requirements

•5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams
•Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
•Strong cross-functional collaboration skills - able to build trust and alignment with Sales, Success, and Operations leaders
•Strong sales skills operational rigor: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions
•Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate)

Experience:5+ yearsSaaSB2BRenewals

Skills:LeadershipCommunicationNegotiationCollaborationData-driven decision-making

Languages:English

Tech Stack:SalesforceIronclad

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn