Fraud Monitoring Analyst

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Analytical","Investigation","Self-correspondence"]

Monitor and report transaction risk across ADIB’s card, digital/e-channel, and acquiring touchpoints, running 24/7 reviews of suspicious and fraud alerts. Investigate alerts using fraud monitoring tools and multiple systems, coordinate confirmations with internal teams, branches, merchants, and cardholders, and log incidents in GRC. Take actions such as blocking/replacing cards and e-channels, manage disputes/chargebacks, and support write-offs and operational tracking to reduce revenue losses.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 day ago

Fraud Monitoring Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Monitor and report transaction risk across ADIB’s card, digital/e-channel, and acquiring touchpoints, running 24/7 reviews of suspicious and fraud alerts. Investigate alerts using fraud monitoring tools and multiple systems, coordinate confirmations with internal teams, branches, merchants, and cardholders, and log incidents in GRC. Take actions such as blocking/replacing cards and e-channels, manage disputes/chargebacks, and support write-offs and operational tracking to reduce revenue losses.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Monitor transactions and fraud alerts 24/7 across ADIB digital/e-channel platforms (internet/mobile banking, IVR, WhatsApp, wallet, and Aani).
  • •Review and identify high-risk transactions and real-time queues using fraud monitoring tools; clear and resolve alerted cases.
  • •Investigate confirmed fraud cases by liaising with cardholders, merchants, branches/divisions/departments, and scheme or international financial institutions.
  • •Manage fraud response actions including blocking/replacing cards and e-channels, creating card replacement requests, and submitting stop-payment/beneficiary bank requests.
  • •Log incidents in GRC, review chargeback documents, handle dispute processes, prepare fraud write-off memos, and maintain tracking/MIS and unit activity updates.

Key Requirements

  • •At least 2+ years’ experience in operational activities in a large organization.
  • •At least 2+ years’ experience in fraud prevention and investigation in a risk management function.
  • •At least 1+ years’ experience using any Enterprise Fraud Management system.
  • •Graduate with strong spoken and written English communication skills.
  • •Good knowledge of card, digital channels, merchant acquiring, and payments technology with strong analytical and investigation skills.
Experience:2+ yearsRisk managementFraud preventionFraud investigation
Education:Bachelor's
Skills:CommunicationAnalyticalInvestigationSelf-correspondence
Languages:English

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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