Citizens Branch Manager

Citizens Bank
New York
Workplace: OnsiteFull timeUSD 93,150 - 127,650 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Operational execution"]

Lead branch performance and drive sales growth while delivering an exceptional, customer-centric experience. Coach and inspire colleagues to meet individual and branch-wide goals in a digital-first environment, leveraging mobile and online banking accessibility. Manage day-to-day execution and outcomes, align teams to business priorities, and build strong community connections to acquire and deepen customer relationships. Own profit-and-loss objectives and ensure operational integrity.

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Citizens Bank
Citizens Bank
1 month ago

Citizens Branch Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead branch performance and drive sales growth while delivering an exceptional, customer-centric experience. Coach and inspire colleagues to meet individual and branch-wide goals in a digital-first environment, leveraging mobile and online banking accessibility. Manage day-to-day execution and outcomes, align teams to business priorities, and build strong community connections to acquire and deepen customer relationships. Own profit-and-loss objectives and ensure operational integrity.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations and build long-term customer relationships.
  • •Spearhead branch performance and sales growth, driving colleagues to meet individual and branch-wide goals.
  • •Create and sustain a customer-centric culture using inspirational leadership, partnerships, and operational practices.
  • •Direct colleague and sales activities to ensure targets are met and exceeded using financial acumen and strategic insights.
  • •Connect with the local community as a brand ambassador to acquire new customers and deepen existing relationships.

Pay and Benefits

Salary: USD 93,150 - 127,650 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsWellness StipendPaid Leave

Key Requirements

  • •High school diploma (or equivalent) is required.
  • •Leadership experience coaching and developing colleagues to drive sales excellence and customer service in a high-volume branch environment.
  • •4 years of sales management experience in retail or branch banking.
  • •Proven ability to manage objectives, deadlines, and branch goals in a profit-and-loss environment.
  • •SAFE Act requirements: successful background checks and obtaining a unique identifier from the NMLS.
Experience:4+ yearsRetail bankingBranch bankingCustomer service
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusOperational execution
Certifications:NMLS
Tech Stack:Mobile bankingOnline banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website