Principal Customer Success Manager, Strategic DACH

Atlassian
Germany, Netherlands
Workplace: RemoteFull timePLN 337,500 - 440,625Function: Customer Success & Account ManagementSkills: ["Trusted advisor","Customer-centric mindset","Problem-solving","Collaboration"]

Own customer success outcomes for strategic enterprise accounts by building C-suite relationships and guiding adoption across Atlassian’s SaaS portfolio. Develop and operationalize Success Plans with QBRs and strategic check-ins, align goals to success metrics, and lead proactive value realization. Partner across product, sales, support, and marketing to improve the customer journey, drive expansion, and mitigate churn using risk identification and escalation.

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Atlassian
Atlassian
1 month ago

Principal Customer Success Manager, Strategic DACH

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Last checked: 22 hours agoStatus: Live

Job Summary

Own customer success outcomes for strategic enterprise accounts by building C-suite relationships and guiding adoption across Atlassian’s SaaS portfolio. Develop and operationalize Success Plans with QBRs and strategic check-ins, align goals to success metrics, and lead proactive value realization. Partner across product, sales, support, and marketing to improve the customer journey, drive expansion, and mitigate churn using risk identification and escalation.
Location: Germany, Netherlands
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop trusted advisor relationships with C-suite and executive stakeholders to maximize value throughout the customer lifecycle.
  • •Build customer Success Plans with regular check-ins, QBRs, and strategic planning sessions alongside the Atlassian Account Team.
  • •Lead adoption strategies for high-value accounts, driving change management and expanding customer footprint.
  • •Manage complex implementation processes with multiple partners globally to meet enterprise needs.
  • •Mitigate churn by identifying early risks, intervening, escalating, and partnering with the account team.

Pay and Benefits

Salary: PLN 337,500 - 440,625
Perks:Health InsuranceEquity

Key Requirements

  • •Experience in Customer Success or account management managing strategic customers with a complex SaaS product portfolio.
  • •Experience with an Enterprise/Strategic book of business (roughly 15 accounts) balancing strategic engagements with a portfolio approach.
  • •Proven ability to establish trust and act as a trusted advisor with customer partners to guide outcomes.
  • •Experience using Success Plans to align goals from a business strategy perspective and define success metrics.
  • •Fluency in German and English.
Experience:SaaSEnterpriseCustomer successAccount management
Skills:Trusted advisorCustomer-centric mindsetProblem-solvingCollaboration
Languages:GermanEnglish
Tech Stack:GainsightSalesforceTableauJiraConfluenceBI toolsCRM

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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