Avantor

4 weeks ago

Customer Service Sr. Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide initial technical product support to customers, handle inquiries, troubleshoot basic product issues, and guide resolution through established processes. Escalate complex problems to senior specialists, coordinate with sales and manufacturing partners, and support order entry flow using SAP and MS Office. Aims to drive service levels across assigned territories while delivering excellent customer service.

Location: Port Louis

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Communicates daily with external customers, manufacturing sites, sales representatives, marketing and other key internal customers and suppliers.
•Serves as the primary contact for any service-related inquiry.
•Understands business goals and customer segmentation and keeps all functions informed of customer needs.
•Fields incoming customer phone calls and inquiries; visits customer sites as needed on occasion.
•Drives revenue for 2 to 4 assigned territories in partnership with outside sales through expediting urgent orders and sales lead generation.

Key Requirements

•BS/BA Degree in Chemistry or allied science discipline or equivalent experience preferred
•Customer Service experience preferred
•Detail oriented with strong analytical and problem solving skills
•Excellent written and verbal communication skills; ability to learn quickly in a fast-paced environment
•Proficiency in Microsoft Office (PowerPoint, Word, Excel) and ability to navigate SAP

Education:Bachelor's

Skills:CommunicationProblem-solvingTime managementTeamworkCustomer service

Languages:English

Tech Stack:SAPMicrosoft OfficePowerPointWordExcel

Company Brief

Avantor

Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn

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Avantor

4 weeks ago

Customer Service Sr. Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Port Louis

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Communicates daily with external customers, manufacturing sites, sales representatives, marketing and other key internal customers and suppliers.
•Serves as the primary contact for any service-related inquiry.
•Understands business goals and customer segmentation and keeps all functions informed of customer needs.
•Fields incoming customer phone calls and inquiries; visits customer sites as needed on occasion.
•Drives revenue for 2 to 4 assigned territories in partnership with outside sales through expediting urgent orders and sales lead generation.

Key Requirements

•BS/BA Degree in Chemistry or allied science discipline or equivalent experience preferred
•Customer Service experience preferred
•Detail oriented with strong analytical and problem solving skills
•Excellent written and verbal communication skills; ability to learn quickly in a fast-paced environment
•Proficiency in Microsoft Office (PowerPoint, Word, Excel) and ability to navigate SAP

Education:Bachelor's

Skills:CommunicationProblem-solvingTime managementTeamworkCustomer service

Languages:English

Tech Stack:SAPMicrosoft OfficePowerPointWordExcel

Company Brief

Avantor

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn