Customer Support Sr. Associate

Avantor
Port Louis
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Detail oriented","Analytical problem solving","Learn quickly","Collaborative","Strong communication","Listening skills","Time management","Organization","Prioritization","Professional phone manners","Conflict resolution composure","Strong sense of urgency"]

Provide initial technical product support and customer service by handling inquiries, troubleshooting basic issues, gathering details, and recording incidents for escalation. Act as the primary contact for service-related requests, field phone inquiries, and help maintain order entry flow by expediting urgent orders and resolving product and order questions. Drive revenue for assigned territories, manage lot reserves, coordinate order requirements, and support consignment warehouse functions while using SAP and Microsoft Office to communicate and track issues.

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FursaFursa
Avantor
Avantor
2 months ago

Customer Support Sr. Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide initial technical product support and customer service by handling inquiries, troubleshooting basic issues, gathering details, and recording incidents for escalation. Act as the primary contact for service-related requests, field phone inquiries, and help maintain order entry flow by expediting urgent orders and resolving product and order questions. Drive revenue for assigned territories, manage lot reserves, coordinate order requirements, and support consignment warehouse functions while using SAP and Microsoft Office to communicate and track issues.
Location: Port Louis
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer inquiries and troubleshoot basic technical product-related issues, gathering information to identify and assess problems.
  • •Serve as primary contact for service-related inquiries, field incoming calls and inquiries, and communicate daily with customers and internal teams.
  • •Expedite urgent orders and coordinate customer order requirements, addressing product and service questions such as pricing, availability, returns, complaints, and cancellations.
  • •Determine when customer issues need escalation and follow through to resolution, using established training manuals and processes.
  • •Manage lot reserves, consignment warehouse functions (system receipt, inventory reconciliation, billing), and provide training for new employees.
Travel: Low travel

Key Requirements

  • •BS/BA degree in Chemistry or an allied science discipline, or equivalent experience preferred.
  • •Customer service experience preferred.
  • •Detail oriented with strong analytical and problem-solving skills.
  • •Ability to learn quickly in a fast-paced environment.
  • •Excellent written and verbal communication skills, including phone professionalism.
Education:Bachelor's in Chemistry (or allied science discipline)
Skills:Detail orientedAnalytical problem solvingLearn quicklyCollaborativeStrong communicationListening skillsTime managementOrganizationPrioritizationProfessional phone mannersConflict resolution composureStrong sense of urgency
Tech Stack:SAPMicrosoft OfficePowerPointWordExcelTracking systemIntranet

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn