Fortinet

1 year ago

Technical Support Engineer - 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical support to customers across SAARC, ME, and EMEA regions via phone and web-based systems. Investigate customer-reported issues and deliver turnkey solutions using debugging, packet captures, and traffic flow analysis, including lab reproduction of complex network setups. Own and manage technical cases, troubleshoot and recommend corrective actions, and coordinate with engineering to resolve product issues. Develop expertise across Fortinet’s network security product line and technologies.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers across SAARC, ME, and EMEA-based regions.
•Analyze and investigate reported problems and deliver turnkey solutions using debugging, packet captures, and traffic flow analysis (including lab reproduction).
•Report and follow up with engineering and development to address and resolve product issues.
•Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
•Run real-time phone or remote access sessions with customers and build core competency in Fortinet’s product line and technologies.

Key Requirements

•Network Security Expert (NSE7) certification or CCNA/CCNP certification.
•4+ years of experience in the computer networking or security industry.
•Strong troubleshooting and problem-solving skills across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
•Working knowledge of Linux OS, virtualization technologies, and cloud computing, with Python as an added advantage.

Experience:4+ yearsNetworkingSecurityNetwork security

Skills:TroubleshootingProblem-solvingCommunicationCustomer serviceCollaboration

Certifications:NSE7CCNACCNP

Tech Stack:TCP/IPRoutingSwitchingOSIIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routingLinuxVirtualizationCloud computingPythonPacket capturesTraffic flow analysis

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 year ago

Technical Support Engineer - 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers across SAARC, ME, and EMEA-based regions.
•Analyze and investigate reported problems and deliver turnkey solutions using debugging, packet captures, and traffic flow analysis (including lab reproduction).
•Report and follow up with engineering and development to address and resolve product issues.
•Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
•Run real-time phone or remote access sessions with customers and build core competency in Fortinet’s product line and technologies.

Key Requirements

•Network Security Expert (NSE7) certification or CCNA/CCNP certification.
•4+ years of experience in the computer networking or security industry.
•Strong troubleshooting and problem-solving skills across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
•Working knowledge of Linux OS, virtualization technologies, and cloud computing, with Python as an added advantage.

Experience:4+ yearsNetworkingSecurityNetwork security

Skills:TroubleshootingProblem-solvingCommunicationCustomer serviceCollaboration

Certifications:NSE7CCNACCNP

Tech Stack:TCP/IPRoutingSwitchingOSIIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routingLinuxVirtualizationCloud computingPythonPacket capturesTraffic flow analysis

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn