Operations Technician (Mortgage Warehouse Servicing)

Manage end-to-end operational work for mortgage warehouse servicing, coordinating incoming requests through resolution and ensuring accurate transaction entry and verification tied to general ledger accounting. Tackle complex customer issues using multiple systems and records, deliver fast service to customers and banking partners, and prepare specialized operational documentation. Analyze feedback to spot recurring issues, improve processes for efficiency and accuracy, and serve as an escalation point while mentoring junior team members.