Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC)

Airbus
Montreal
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Customer service","Troubleshooting","Collaboration"]

Support A220 aircraft customers through the Customer Response Center by handling technical and troubleshooting inquiries in a 24/7 environment. Coordinate with Customer Support A220 and Field Services teams to ensure prompt responses and timely case closure. Perform initial structural damage assessments using approved technical data, create step-by-step troubleshooting action plans for mechanical systems or avionics, and work closely with the CRC Section Chief to resolve technical interruptions and out-of-service events.

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FursaFursa
Airbus
Airbus
1 month ago

Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 days agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support A220 aircraft customers through the Customer Response Center by handling technical and troubleshooting inquiries in a 24/7 environment. Coordinate with Customer Support A220 and Field Services teams to ensure prompt responses and timely case closure. Perform initial structural damage assessments using approved technical data, create step-by-step troubleshooting action plans for mechanical systems or avionics, and work closely with the CRC Section Chief to resolve technical interruptions and out-of-service events.
Location: Montreal
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Respond to customers’ technical and troubleshooting queries, resolving in-service issues within a 24/7 environment.
  • •Coordinate with Customer Support A220 and Field Services to ensure prompt responses to customer queries.
  • •Perform initial structural damage assessments and recommend actions/repairs using approved technical data (e.g., ASRM/ASRP).
  • •Create step-by-step action plans for troubleshooting mechanical systems or avionics.
  • •Maintain high-quality CRC customer communications and professional, timely closure of requests; support on-site activities as needed.
Travel: Medium travel

Pay and Benefits

Perks:Annual BonusRetirementShare PurchaseHybrid WorkingMedical ServiceEmployee Assistance

Key Requirements

  • •Hold an AME Licence M or E and/or a Bachelor degree in aviation engineering or equivalent.
  • •Have 3 to 5 years of experience in aircraft maintenance and/or engineering.
  • •Have strong knowledge of aircraft systems and structures and exercise sound judgment in daily tasks.
  • •Have customer support experience and be able to handle customers effectively under stressful circumstances.
  • •Be comfortable using aircraft maintenance and flight operations manuals and communicate effectively (French and English).
Experience:3-5 years
Education:Bachelor's in Aviation engineering
Skills:CommunicationInterpersonal skillsCustomer serviceTroubleshootingCollaboration
Certifications:AME Licence MAME Licence E
Languages:FrenchEnglish

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn