Airbus

1 day ago

Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support A220 aircraft customers through the Customer Response Center by handling technical and troubleshooting inquiries in a 24/7 environment. Coordinate with Customer Support A220 and Field Services teams to ensure prompt responses and timely case closure. Perform initial structural damage assessments using approved technical data, create step-by-step troubleshooting action plans for mechanical systems or avionics, and work closely with the CRC Section Chief to resolve technical interruptions and out-of-service events.

Location: Canada

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Respond to customers’ technical and troubleshooting queries, resolving in-service issues within a 24/7 environment.
•Coordinate with Customer Support A220 and Field Services to ensure prompt responses to customer queries.
•Perform initial structural damage assessments and recommend actions/repairs using approved technical data (e.g., ASRM/ASRP).
•Create step-by-step action plans for troubleshooting mechanical systems or avionics.
•Maintain high-quality CRC customer communications and professional, timely closure of requests; support on-site activities as needed.

Travel: Medium travel

Pay and Benefits

Perks:Annual BonusRetirementShare PurchaseHybrid WorkingMedical ServiceEmployee Assistance

Key Requirements

•Hold an AME Licence M or E and/or a Bachelor degree in aviation engineering or equivalent.
•Have 3 to 5 years of experience in aircraft maintenance and/or engineering.
•Have strong knowledge of aircraft systems and structures and exercise sound judgment in daily tasks.
•Have customer support experience and be able to handle customers effectively under stressful circumstances.
•Be comfortable using aircraft maintenance and flight operations manuals and communicate effectively (French and English).

Experience:3-5 years

Education:Bachelor's in Aviation engineering

Skills:CommunicationInterpersonal skillsCustomer serviceTroubleshootingCollaboration

Certifications:AME Licence MAME Licence E

Languages:FrenchEnglish

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

1 day ago

Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Respond to customers’ technical and troubleshooting queries, resolving in-service issues within a 24/7 environment.
•Coordinate with Customer Support A220 and Field Services to ensure prompt responses to customer queries.
•Perform initial structural damage assessments and recommend actions/repairs using approved technical data (e.g., ASRM/ASRP).
•Create step-by-step action plans for troubleshooting mechanical systems or avionics.
•Maintain high-quality CRC customer communications and professional, timely closure of requests; support on-site activities as needed.

Travel: Medium travel

Pay and Benefits

Perks:Annual BonusRetirementShare PurchaseHybrid WorkingMedical ServiceEmployee Assistance

Key Requirements

•Hold an AME Licence M or E and/or a Bachelor degree in aviation engineering or equivalent.
•Have 3 to 5 years of experience in aircraft maintenance and/or engineering.
•Have strong knowledge of aircraft systems and structures and exercise sound judgment in daily tasks.
•Have customer support experience and be able to handle customers effectively under stressful circumstances.
•Be comfortable using aircraft maintenance and flight operations manuals and communicate effectively (French and English).

Experience:3-5 years

Education:Bachelor's in Aviation engineering

Skills:CommunicationInterpersonal skillsCustomer serviceTroubleshootingCollaboration

Certifications:AME Licence MAME Licence E

Languages:FrenchEnglish

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn