Guest Services Officer - (Future Opportunities for Emirati talent)

M42
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentEducation: bachelorsSkills: ["Attention to details","Communication","Culturally sensitive communication","Empathy","Confidentiality"]

Serve as a front-door guest services contact for patients and families by welcoming visitors, handling pre-registration through billing support, and ensuring accurate data entry into the Electronic Medical Records (EMR). Verify patient identity and insurance eligibility, collect co-pays and manage receipts, schedule appointments and follow-ups, and handle incoming calls and patient feedback with empathy—while maintaining confidentiality and meeting DOH/JCI compliance standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
M42
M42
2 days ago

Guest Services Officer - (Future Opportunities for Emirati talent)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a front-door guest services contact for patients and families by welcoming visitors, handling pre-registration through billing support, and ensuring accurate data entry into the Electronic Medical Records (EMR). Verify patient identity and insurance eligibility, collect co-pays and manage receipts, schedule appointments and follow-ups, and handle incoming calls and patient feedback with empathy—while maintaining confidentiality and meeting DOH/JCI compliance standards.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Welcome and assist patients upon arrival to ensure a smooth check-in experience.
  • •Accurately register patients and capture demographic and insurance details into the EMR.
  • •Verify insurance eligibility, patient identity, and out-of-pocket responsibilities to support care and billing.
  • •Secure required patient signatures and schedule appointments, reminder calls, and discharge-related follow-ups.
  • •Collect payments, manage receipts, handle calls/inquiries/feedback, and escalate as needed while upholding confidentiality and compliance.

Key Requirements

  • •2+ years of similar experience.
  • •A bachelor’s degree can substitute for 2 years of experience.
  • •Strong attention to detail.
  • •Ability to communicate and relay messages to patients in a culturally sensitive manner.
  • •Proficiency using Microsoft Office (Word, Excel, Outlook).
Education:Bachelor's
Skills:Attention to detailsCommunicationCulturally sensitive communicationEmpathyConfidentiality
Tech Stack:Electronic Medical Records (EMR)Microsoft OfficeWordExcelOutlook

Eligibility

Nationality:UAE National

Company Brief

M42
M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.
Industry: Venture Capital
Headquarters: Dubai, United Arab Emirates
Website