Senior Service Desk Specialist (Mandarin)

Coordinate day-to-day IT service operations while serving as a technical escalation point for remote teams and onsite engineers. Manage service desk ticket queues with SLA compliance, perform first-line incident investigation, and support Mandarin-speaking users. Administer and troubleshoot enterprise endpoint environments across Windows and macOS, including deployment, patching, endpoint security, and identity/access services. Build documentation, mentor junior engineers, and improve service delivery automation.