Senior Service Desk Specialist (Mandarin)

Endava Technology
Bengaluru
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Customer focus"]

Coordinate day-to-day IT service operations while serving as a technical escalation point for remote teams and onsite engineers. Manage service desk ticket queues with SLA compliance, perform first-line incident investigation, and support Mandarin-speaking users. Administer and troubleshoot enterprise endpoint environments across Windows and macOS, including deployment, patching, endpoint security, and identity/access services. Build documentation, mentor junior engineers, and improve service delivery automation.

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Endava Technology
Endava Technology
2 months ago

Senior Service Desk Specialist (Mandarin)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Coordinate day-to-day IT service operations while serving as a technical escalation point for remote teams and onsite engineers. Manage service desk ticket queues with SLA compliance, perform first-line incident investigation, and support Mandarin-speaking users. Administer and troubleshoot enterprise endpoint environments across Windows and macOS, including deployment, patching, endpoint security, and identity/access services. Build documentation, mentor junior engineers, and improve service delivery automation.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate scheduled onsite visits and daily service operations across multiple locations, acting as the primary point of contact and technical escalation.
  • •Manage and prioritize service desk ticket queues, ensuring SLA compliance and timely resolution with accurate ITSM logging, documentation, and closure.
  • •Monitor incidents and service requests, perform first-line investigation/diagnosis, and escalate appropriately through incident lifecycle communication.
  • •Administer and maintain enterprise endpoint management, including software deployment, OS updates, browser management, patching, endpoint health/performance/security monitoring, and asset lifecycle/licensing compliance.
  • •Develop automation (PowerShell), build and maintain technical documentation, and mentor junior engineers/onsite technicians while supporting installation/rollout and improvement projects.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •Extensive experience managing enterprise endpoint environments across Windows and macOS.
  • •Strong endpoint management platform experience (Microsoft Intune, Microsoft SCCM, Jamf, Workspace ONE/Omnissa, SMP or equivalent).
  • •Experience with endpoint security solutions and patching/OS deployment in enterprise environments.
  • •Strong PowerShell scripting and automation experience, plus administration of Microsoft Entra ID, Active Directory, and Group Policy.
  • •Experience using ITSM platforms and Incident Management processes, with solid ITIL service management understanding.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingCustomer focus
Languages:EnglishMandarin Chinese
Tech Stack:PowerShellMicrosoft IntuneMicrosoft SCCMJamfWorkspace ONEOmnissaSMPMicrosoft DefenderSophosMcAfeeIvantiTenablePatch My PCMicrosoft Entra IDActive DirectoryGroup PolicyMicrosoft 365WindowsMacOSEdge

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn