Customer Experience Banker - Fort Smith Downtown

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers by providing exemplary service, resolving issues, and educating customers on consumer deposit products. Proactively grow and retain consumer and business relationships through disciplined sales follow-up, outbound calling, and partner/customer referrals. Adhere to operational, security, risk, and regulatory policies while recommending deposit and other banking products to deepen relationships.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker - Fort Smith Downtown

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers by providing exemplary service, resolving issues, and educating customers on consumer deposit products. Proactively grow and retain consumer and business relationships through disciplined sales follow-up, outbound calling, and partner/customer referrals. Adhere to operational, security, risk, and regulatory policies while recommending deposit and other banking products to deepen relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and processes customer transactions accurately and efficiently.
  • •Proactively identify opportunities to grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor’s Degree.
  • •Minimum 1 year of customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Cash handling skills (preferred).
  • •Comfort with technology such as mobile services and online banking services (preferred).
  • •Ability to provide customer service and demonstrate sales, relationship management, communication, and presentation acumen.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn